Senior Customer Marketing Manager

For our client, we are seeking a Senior Customer Marketing Manager to join the team of a leader in the Technical Services space.

This role will own customer advocacy and engagement initiatives that elevate customer voices and strengthen the company’s market presence. You will partner closely with cross-functional teams to uncover compelling stories, develop high-impact content, and build programs that deepen customer relationships. The work will help amplify customer impact while supporting a scalable, measurable customer marketing strategy in a fast-moving cybersecurity environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $148,000 – $200,000 annually

Responsibilities

• Develop and manage customer advocacy and engagement programs
• Produce high-quality customer stories and case studies
• Collaborate with cross-functional teams to identify customer narratives
• Maintain a roster of customer champions for advocacy efforts
• Track engagement and measure the impact of initiatives

Qualifications

• 5-7 years of experience in customer marketing, product marketing, or customer success
• Familiarity with the cyber security field, specifically SaaS and AI security
• Exceptional storytelling and content development skills
• Strong relationship-building abilities with customers and stakeholders
• Highly organized with project management skills
• Driven to amplify customer impact and create robust programs

Benefits

• Competitive compensation with equity and 401k
• Comprehensive healthcare including dental and vision
• Flexible paid time off and paid holidays
• 12 weeks of new parent or family leave
• Access to personal and professional development resources

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.