Software Engineering & Application Services Manager

Job Description

Keypath Education is seeking a Software Engineering & Application Services Manager to lead a high-performing team in delivering innovative software solutions that enhance operational efficiency and elevate the student experience.

In this pivotal role, you’ll collaborate with product management and enterprise architecture teams to design, develop, and maintain custom applications—primarily within a Microsoft-centric environment. You’ll oversee the customization and administration of core systems including Microsoft Dynamics CRM, and drive the implementation of modern Azure technologies.

What You’ll Do:

• Lead and grow a team of Software Engineers, QA Engineers, and CRM Administrators
• Deliver high-quality software solutions aligned with strategic goals
• Manage the full software development lifecycle (SDLC)
• Collaborate across IT and business teams to translate requirements into technical solutions
• Ensure adherence to architectural standards, security best practices, and governance
• Plan and manage internal and external resources to meet project demands

Qualifications

Education:

• A minimum of a bachelor’s degree in computer science, web development, computer engineering, IT, a related field of study, or equivalent experience

Experience:

• 9+ years of software development experience with a proven history of launching successful custom development solutions.
• 2+ years of leading software development teams or projects
• Strong, background in architecture, design and hands-on coding and configuration using Microsoft technologies, including Azure, SQL, .NET framework and C#.
• Experience developing solutions using third-party Software Development Kits and cloud-based APIs.
• Experience developing solutions and integrating with Microsoft Dynamics CRM preferred.
• Experience in the higher education and post-secondary education sector preferred.

Skills & Competencies:

• Solid understanding of SDLC using Agile Methodologies
• Proficient in Microsoft-centric development and skilled working with Microsoft SDLC management tools and technologies including Visual Studio, Azure DevOps and Git
• Knowledge of design patterns and development experience with .NET framework, Microsoft Azure, and related tools
• Skilled in hands-on coding and configuration using Microsoft technologies, including Azure, SQL, .NET framework and C#.
• Solid database development experience with SQL Server including T-SQL, stored procedures, and user-defined functions.
• Competent in Web development technologies – Web Services, JSON, CSS, HTML5, JavaScript, jQuery, React and other commonly used JavaScript libraries and frameworks.
• Must exhibit fluency in software development concepts including Software Design Patterns, Caching, Concurrency, Security, and Relational Databases.
• Excellent leadership and communication skills.
• Solid understanding of business and operational processes and needs.
• Ability to collaborate effectively with cross-functional teams.
• Commitment to maintaining high security and architectural standards.
• Strong problem solving, quantitative and analytical abilities, capable of learning new technologies quickly.
• Demonstrated ability to interact with and influence clients, team members and management.
• Ability to plan and manage numerous processes, people, and projects simultaneously.
• Knowledge of Microsoft Dynamics CRM Architecture, Dynamics CRM API, and Entity Model preferred.

Additional Information

About Keypath Education

At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with leading universities to create and deliver online education solutions that tackle global social and economic challenges head on. Learn more about what it’s like to be a Keypather.

Benefits and Rewards:

• Opportunity to work in-office, hybrid, or remotely, with laptop and hardware provided for your home office.
• Access to health & wellbeing programs, including an Employee Assistance Program and Mental Health Days.
• Dedicated DEI committee
• Learning & growth opportunities, including access to LinkedIn Learning and career development programs, and staff discount for Master degrees from our many university partners.
• Employee-led initiatives such as Culture Club, Team Green, Sustainability, and more.
• Company events and activities run in-office and remotely.
• Fast-growing company with increasing career path opportunities.

We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people from Culturally and Linguistically Diverse Backgrounds, People with Disability, and people from the LGBTQIA+ Community.