Senior Data Scientist - Customer Success

Location: Remote

Relevant Experience: 5+ years

Job Type: Full-time

About Katonic: We are a young, Aussie Generative AI startup headquartered in Sydney, Australia.

Position Overview: We are seeking a client-focused Senior Data Scientist to serve as the primary technical expert for our enterprise customers. This role combines deep ML expertise with exceptional client relationship skills to design, implement, and deliver tailored AI/ML solutions that drive measurable business outcomes.

Key Responsibilities

• Client Engagement: Serve as primary technical contact for enterprise customers, building trusted relationships with stakeholders from technical teams to C-level executives
• Solution Design: Architect end-to-end ML solutions, including predictive models, recommendation systems, and generative AI applications tailored to customer use cases
• Implementation Leadership: Lead proof-of-concepts, pilot deployments, and production implementations while ensuring seamless integration with customer systems
• Technical Consulting: Conduct data assessments, provide ML strategy recommendations, and guide customers through model lifecycle management
• Knowledge Transfer: Mentor customer teams and build internal data science capabilities through training and best practices sharing
• Product Development: Gather customer feedback to enhance existing solutions and identify new product opportunities

Required Qualifications

Education & Experience

• Master's in Data Science, Computer Science, Statistics, or a related quantitative field
• 5+ years hands-on data science experience with 2+ years in customer-facing or consulting roles
• Proven track record delivering ML solutions in production environments

Technical Skills

• Programming: Advanced Python/R, strong SQL capabilities
• ML Expertise: Deep learning, NLP, traditional ML algorithms, and generative AI/LLMs
• Frameworks: TensorFlow, PyTorch, scikit-learn, cloud ML services (AWS/Azure/GCP)
• Tools: MLOps platforms, data visualization tools, big data technologies

Business Skills

• Exceptional communication and presentation abilities for technical and non-technical audiences
• Strong project management and stakeholder relationship skills
• Customer-centric problem-solving mindset
• Ability to translate business requirements into technical solutions

Success Metrics

• Customer satisfaction and retention rates
• Successful ML solution deployments from concept to production
• Revenue growth within assigned accounts
• Effective knowledge transfer and capability building

What we offer:

• Opportunity to work in Generative AI
• A global workforce
• 100% work from home

"Please apply only if you match the criteria.”

To apply, please fill out this form here: https://tinyurl.com/fsexh9cf

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