Executive Assistant

To apply, kindly submit your resume in English. Please note that any other format will not be considered.

Who we are:

What We Offer:

• Competitive salary. Receive your pay in USD!
• 100% fully remote work setup. Work from home or work from anywhere in the world— forever! Eliminate the hassles of commuting and be around family more without missing out on life’s biggest moments.
• Healthy work-life balance. There’s nothing we prioritize more. We do regular check-ins with the team for the first few months to provide support and work advice. We also make sure you are working with only the best clients and a healthy work environment.
• Health Insurance. Covered after the third month of the contract.
• Mental Health Support Program. We have an in-house mental health professional to make sure our team members have all the support they need.
• Referral Bonuses. Earn up to USD 100 for every successful candidate you refer (because you'll want to tell your friends!)
• Fun virtual events. We have monthly virtual events where everyone gets together, plays fun games, and celebrates special holidays, with many opportunities to win cash and exciting prizes.
• Kajae Spotlight Bonus. With stellar performance comes the Kajae Spotlight cash bonus!
• We have a tribe! Get the chance to engage with the whole team on our social platform and earn coins along the way. Bid on some of our crazy auctions and get the chance to win prizes like Airpods, Apple Watch, Starbucks gift cards, shopping or experience vouchers, and more!
• Continuing Education. 100% free courses are offered through our university partners in the US to earn academic credits for Master’s or Graduate Degree programs.
• All-Expense Paid Summits.You can earn your way to our annual summit as a reward for your outstanding performance and tenure. The last three summits were held in Palawan, Philippines, Cusco, Peru (we saw Machu Picchu together!), and Punta Cana.

Who we are looking for:

We’re looking for a sharp, trustworthy, and resourceful Operations & Executive Assistant to join a company in the IT services and managed service provider (MSP) industry. This role is ideal for someone who enjoys solving problems, improving business processes, and supporting leadership. You should be comfortable working cross-functionally and balancing strategic thinking with hands-on execution.

What you'll do:

• Review existing operational systems and streamline recurring processes.
• Collaborate with leadership to improve efficiency and reduce operational waste.
• Support implementation of new tools such as AutoElevate, Rewst, and Helpdesk Buttons.
• Analyze QuickBooks data to clarify ROI per client and support financial decision-making.
• Create and manage reports and dashboards for visibility and accountability.
• Schedule and track Quarterly Business Reviews (QBRs) and monitor client satisfaction.
• Support the founder with communication, follow-ups, and high-level task prioritization.
• Identify upsell opportunities and process improvement within existing client accounts.

What you'll need:

• A natural problem-solver who enjoys making systems more efficient.
• High attention to detail and strong follow-through on tasks.
• Familiarity with QuickBooks and comfort working with business data and spreadsheets.
• Excellent written and verbal English communication.
• Trustworthiness and discretion with sensitive company information.
• Experience supporting executives or working cross-functionally in operations roles.
• Familiarity with IT services or MSP environments.
• Experience with PSA tools like Autotask.
• Basic project management skills and the ability to juggle multiple responsibilities.
• Familiarity with tools like QuickBooks, Autotask, Google Workspace, Slack, Google Sheets, AutoElevate, Rewst, and Helpdesk Buttons is preferred.