Senior Digital Marketing Account Manager

Jumpfactor is a globally recognized B2B and MSP growth agency that engineers scalable revenue systems not just campaigns. With $1.9B+ in client revenue generated, we're built on accountability, performance, and a team that genuinely loves winning together.

The role

As a Senior Digital Marketing Account Manager, you'll be the trusted advisor your clients rely on to grow. You'll own a portfolio of high-touch B2B accounts driving satisfaction, retention, and revenue growth through proactive coaching, sharp performance communication, and strategic relationship management. This is a fully remote, high-impact role where your results are visible, your growth is real, and your clients feel it.

What you'll own

• Portfolio NPS, retention, and churn reduction targets
• Upsells, cross-sells, renewals, and account expansion
• Client onboarding activation and milestone completion
• Campaign performance oversight CPL and MCAC in range
• Client calls, escalations, and difficult conversations
• Ticket resolution within SLA and quality standards
• Driving adoption of Jumpfactor products, courses, and community

What you bring

• 3+ years in account management or client success at a digital agency
• Proven revenue ownership MRR, ARR, or QRR under management
• Strong track record on retention, renewals, and churn reduction
• Digital marketing fluency across SEO, PPC, content, and web
• Confident communicator you lead calls, not just attend them
• Comfortable with CRMs, dashboards, ClickUp, or Jira
• Process-driven with experience in fast-paced, multi-client environments

Nice to have

• Experience with MSP or Managed IT Services clients
• Demonstrated promotion or expanded scope within a previous role
• Hands-on familiarity with SEO concepts and strategy discussions
• Experience collaborating with SEO, PPC, and content specialists

This role is not for you if…

• You wait for clients to come to you rather than proactively driving outcomes
• You're uncomfortable owning revenue targets and retention numbers
• You prefer a slow-paced environment with light accountability

Why people love working here

• Competitive compensation with performance-based bonuses
• 100% remote with a skilled, high-energy international team
• Paid training, courses, events, and conferences
• Weekly learning programs and paid social events
• Clear career advancement paths as the agency grows

Eight Growth500 awards. $1.9B in client revenue. Clients who stay, grow, and refer. If building genuine client relationships and being accountable for the results is what drives you, you'll thrive here.