Jumpfactor is an award-winning, 7-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.6 Billion in client revenue generated, we are recognized globally as a top-tier MSP growth expert.

We’re looking for driven, resourceful professionals who take ownership of their work, love building and optimizing, and have a passion for delivering exceptional outcomes. If you’re someone who enjoys solving complex problems, pushing boundaries, and leading in the ever-evolving digital landscape, Jumpfactor is the place for you.

ROLE OVERVIEW:

In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. This role has the potential to fast-track to a Team Lead or Director position.

Jumpfactor's CORE VALUES:

Be STRATEGIC
Be PASSIONATE
Be TENACIOUS
Prioritize LEARNING
Embrace TEAM
Maintain INTEGRITY

WHY EMPLOYEES LOVE JUMPFACTOR:

Very competitive compensation package.
100% Remote work.
You will work with a very skilled international team.
Endless growth opportunities and career advancement.
Performance-based bonuses that recognize your impact.
Access to paid training, courses, events, and conferences.
Enjoy paid social events that foster team camaraderie.
Engage in weekly learning programs to stay ahead.
Harness state-of-the-art technologies and tools for excellence.

QUALIFICATIONS:

4+ years of hands-on account management or customer service experience
2+ years of a strong track record of managing Key Performance Indicators (KPIs) focusing on account growth, client retention, and satisfaction.
2+ years of project / task management experience.
Experience in SEO & Digital marketing.
Experience in mentoring junior Account Managers
High level of tech savviness and software proficiency.
Exceptional written and oral communication skills.
Strong organizational skills with meticulous attention to detail.

ROLE AND RESPONSIBILITIES:

Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients.
Comfortably handle the larger/ enterprise accounts within your pod
Efficiently manage project scope, deadlines, and client expectations
Serve as a strong example for junior account managers
Demonstrate value and work completed to clients with a focus on leads & ROI.
Build rapport with all client stakeholders at all levels
Maintain retention levels & grow/ upsell accounts within target KPIs
Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed.
Collaborate and work closely with your team of specialists to be able to flag issues, and provide work summaries to your clients transparently.
Demonstrate strong leadership & coaching ability

MINIMUM REQUIREMENTS:

Minimum 4+ years of account management experience
Proven relationship-building skills and/or client communication experience
Experience or Strong interest in SEO and digital marketing
The desire to learn and teach marketing techniques and best practices
Unique strength in communication and client relationship management
Experience in some level of project coordination or management

NEXT STEPS:

If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.

Job Type:

Full-time, Permanent, 100% Remote