Principal Product Designer

Description

Jump is the only end-to-end fan experience platform built for sports teams and venues, breaking the mold for what fans can expect at live events.

Our enterprise software enables sports teams and venues to unlock the massive opportunities that come from real relationships with their fans, rethinking the traditional model that hasn’t put the fan experience first.

Jump was founded in 2021 by Marc Lore, Alex Rodriguez, and Jordy Leiser and backed by top venture firms including Forerunner Ventures, Will Ventures, Mastry Ventures, Courtside Ventures, and more.

We are a remote first team that grounds our actions and decisions in our core values — begin with trust, play like the underdog, and do your thing. Living our values means that we always assume positive intent, show up with authenticity and empathy, and push the limit of what is possible.

We’re actively recruiting for smart, tenacious, adaptable, and most importantly kind people to join our team!

The Role

Jump is seeking a Principal Product Designer to lead end-to-end design for some of our most complex and high-impact initiatives. We’re looking for a designer who brings clarity to ambiguity, makes thoughtful decisions at pace, and creates elegant, effective solutions that balance user needs, business goals, and technical realities. You’ll help shape the future of fan experience for professional sports teams, collaborating closely with product, engineering, and go-to-market teams to bring both strategic vision and detailed execution to life. You’ll flex between wireframes, polished UI, sales decks, and prototypes; adapting as needed to support key initiatives

Key Responsibilities

• Own and execute the full design lifecycle for product features and business initiatives from early concepting to polished delivery across multiple fast-moving workstreams.
• Translate ambiguous, shifting requirements into clear, actionable design milestones and solutions with minimal guidance.
• Define and drive visual design direction, including UI components, micro-interactions, and cross-platform patterns, with exceptional attention to detail and craft.
• Build high-fidelity prototypes and interactive demos to communicate vision and gather feedback from internal and external stakeholders.
• Collaborate with engineering partners on feasibility, technical tradeoffs, and handoff including delivering design specs and assets.
• Work directly with Product and Engineering leads to scope, prioritize, and iterate on initiatives.
• Present designs and rationale across a range of audiences including internal teams and clients
• Contribute to and evolve Jump’s design system with new components, patterns, and documentation.
• Support go-to-market teams with sales and marketing materials

What You’ll Bring

• 7+ years of product design experience with strong skills across UX, interaction, and visual design
• Portfolio demonstrating high-quality work delivered at speed across web and mobile
• Proven ability to thrive in fast-changing, ambiguous environments with shifting priorities
• Strong prioritization, time management, and independent decision-making skills
• Experience designing both product experiences and marketing materials
• Clear, confident communicator with a collaborative mindset

Nice-to-Have Skills

• Startup or high-growth company experience
• Strong presentation skills, especially in client or executive settings
• Experience building and maintaining design systems
• Familiarity with AI design tools and workflows
• Demonstrated business impact from past design work
• Motion design or animation skills
• Agency or consultancy background
• Experience designing sales and marketing collateral

Attributes that will make you successful on our team

• A strong desire to learn. You have strong experience and want to continue building your skills.
• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.
• Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well.
• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.
• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.
• Elevate. You consistently push for higher standards—in your work, your team’s work, and the product overall.
• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first
• Competitive salary and equity
• Flex PTO policy
• 401(k)
• Generous medical, dental and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work-from-home tech setup
• $1,000 annual learning and development stipend
• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all engineering roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $195,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.