Senior software engineer (customer)

We're looking for a talented engineer who is passionate about building seamless customer experiences, applying AI-driven automation, and delivering product-centric solutions in a collaborative team environment for one of our clients (Travel tech)

🎯 Responsibilities

• Develop features that anticipate customer needs and eliminate friction before issues arise.
• Ensure critical information (such as flight details, trip changes, and add-on excursions) is clear, timely, and accessible across multiple channels including app, web, and communications.
• Design systems that boost trust and reduce uncertainty through smart automation and intuitive user experiences.
• Design and build AI-powered chatbots and voicebots to enhance self-service and minimize manual support.
• Automate both inbound and outbound customer communication related to trip changes such as flights, hotels, and schedules.
• Apply AI methods to classify, route, resolve, or fully automate customer interactions when appropriate.
• Collaborate closely with the team to clarify and refine problems before starting development.
• Leverage data to validate assumptions, measure the impact of solutions, and drive continuous improvement.
• Actively participate in product decision-making, going beyond implementing assigned tasks.

🛠️ Requirements

• Strong problem-solving mindset; comfortable working with ambiguity and finding effective solutions.
• Proficient use of AI for daily tasks such as coding, debugging, designing, analyzing, and automating.
• Product-oriented approach and interest in understanding the purpose behind what you build.
• Ability to work across various technologies and quickly learn new ones as needed.
• Solid understanding of RESTful API design, development, and integration best practices.
• Experience with event-driven architectures and message-based communication between services.
• Familiarity with Domain-Driven Design and clean architecture principles.
• Knowledge of CI/CD pipelines and version control best practices using Git (including GitHub Actions or similar tools).
• Emphasis on testing (unit, integration) with a strong commitment to code quality, scalability, and maintainability.
• Understanding of observability practices, including logging, monitoring, and tracing for distributed services.
• Excellent collaboration and communication skills to thrive within cross-functional teams.

➕ Nice to have

• Backend experience with PHP and/or C# (or similar languages).
• Frontend experience with React or React Native.
• Experience in API development, integrations, and system design.
• Familiarity with AI tools, large language models, and automation workflows.
• Comfort with data-driven decision making.
• Demonstrated ability to design and integrate performant, reliable RESTful APIs.
• Strong understanding of testing practices focused on code quality.
• Knowledge of observability (logging, monitoring, tracing) in distributed systems.

🤗 We offer

• Competitive compensation package based on experience and responsibilities.
• Flexible benefits for transportation and food, private health insurance included.
• Flexible work schedule focused on meeting monthly goals.
• 100% remote work within Spain.
• Permanent contract from day one.
• Discounted travel opportunities.
• Attractive referral bonus program.
• The chance to join a driven, diverse, and motivated team that values teamwork, commitment, resilience, and a customer-centric approach.

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