UX Designer - IVR

RESPONSIBILITIES:

Kforce has a client in search of a talented UX Designer - IVR in San Antonio, TX.

Overview:

We are seeking experienced IVR Designer to develop and optimize cloud based IVR solutions that enhance our member's experience. UX (user experience) designers are responsible for improving the user's experience of using a product, such as making it easier to use and more enjoyable. This typically applies to computer hardware or software. UX Designers work with developers, analysts, and other designers to determine changes and preferences in the market. UX Designers may design and create wireframes for products, as well as develop and test prototypes, and actual end-users are often used to determine whether a product can be used as intended. After testing is complete, modifications should be introduced, and more testing will be carried out until the product reaches its best form. Much of this work is done on teams, though there are also individual responsibilities which include meeting time-constraints. After the product has been introduced to the market, it must then be evaluated for success and feedback from customers, and modifications may be made for future editions. UX Designers typically work full-time in an office, though some work on a freelance basis.

REQUIREMENTS:

• Bachelor's degree in Graphic Design or a computer-related field is generally required, though experience may be substituted for education in some cases
• 5+ years of IVR and Conversational design experience
• 5+ years of NLU, ASR and/or AI experience
• 3+ years designing IVR in cloud platforms such as Google, AWS, Microsoft, etc.
• Experience in Adobe Suite, HTML, CAD and CSS is necessary for this position
• The ideal candidate should have expertise in cloud platforms (i.e., AWS Connect, Google Dialog flow, Genesys Cloud) voice user interface design, conversational design and speech recognition technologies
• A portfolio of previous work may be necessary to be hired for this position

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.