Sr Program Manager / Release Train Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Sr Program Manager / Release Train Engineer (RTE)

Milestone Technologies is seeking a Sr Program Manager / Release Train Engineer (RTE) to lead and manage a large, long-term global program. This program focuses on global change management coordination and delivery, supporting their cutting-edge clinical trials innovation efforts.

As the Release Train Engineer (RTE), you will oversee multiple workstreams within a transformative, high-impact program. You will work closely with cross-functional teams to ensure smooth execution, proactively manage risks, and drive successful delivery. This is an exciting opportunity to be part of a dynamic, innovative team driving change in clinical trials.

Key Responsibilities:

• Facilitation and Coordination

• Facilitate Program Increment (PI) Planning, ART syncs, retrospectives, and system demos.

• Coordinate cross-team dependencies to ensure alignment and smooth delivery.

• Act as a communication bridge between stakeholders, Product Management, and Agile Teams.

• Agile Leadership

• Foster a culture of continuous improvement by identifying bottlenecks and opportunities for optimization.

• Support Scaled Agile transformation by mentoring teams and individuals.

• Drive adherence to SAFe (Scaled Agile Framework) practices and principles.

• Program Execution

• Track and report ART progress, risks, and issues, typically using tools like Jira or ADO.

• Escalate and resolve impediments, working with stakeholders to remove obstacles.

• Ensure deliverables align with business goals and timelines.

• Stakeholder Collaboration

• Partner with Product Management, Product Owners, and System Architects to maintain a cohesive roadmap.

• Collaborate with Scrum Masters, Team Leads, and other RTEs to ensure coordination across ARTs.

• Communicate status, risks, and dependencies to senior leadership and stakeholders.

• Metrics and Reporting

• Monitor ART performance using metrics like velocity, predictability, and delivery lead time.

• Ensure teams are effectively estimating, planning, and meeting PI objectives.

Training

• Certified to train internal teams in courses like Leading SAFe and SAFe ScrumXP, as well as launch Agile Release Trains (ARTs). (SAFe SPC Certified)

Additional Responsibilities may include:

• Support of Team level scrum activities to include all ceremonies, team maturity,
• Lead the initiation, planning, development, and delivery of new platform development initiatives using Veeva's risk management toolsets.
• Provide program-level visibility across multiple workstreams, ensuring alignment with overall program goals and timelines.
• Identify risks and proactively propose corrective actions to keep the program on track.
• Monitor and manage the impact of ancillary projects, ensuring that changes are tracked and potential risks are mitigated.
• Foster collaboration across teams to ensure resources stay aligned and focused on the program's objectives.
• Work closely with senior stakeholders to understand program prerequisites, platforms, and specific deliverables.
• Adapt to the client's pace and delivery methods, providing flexibility and senior-level expertise to ensure successful outcomes.

Qualifications:

• Hands-on experience in program-level ownership, overseeing the initiation, planning, development, and delivery of new platform development initiatives.
• Proven expertise in using Veeva's risk management toolsets.
• Previous experience managing large, transformative programs within the GxP pharmaceutical industry.
• Strong leadership and communication skills, with the ability to drive collaboration across diverse teams.
• Ability to navigate complex global programs, identify risks, and develop effective solutions.
• Comfortable working with senior-level stakeholders and understanding diverse project requirements.
• Experience using Jira, Miro, MS Office 365

Basic Qualifications:

• Doctorate degree and 4 years of experience in Business Continuity and Disaster Recovery or related field OR
• Master's degree with 8 years of experience in Business Continuity and Disaster Recovery or related field OR
• Bachelor's degree with 10 years of experience in Business Continuity and Disaster Recovery or related field

Certifications:

• SAFe - SPC
• SAFe - RTE
• SAFe - APM

Preferred:

• Experience in clinical trials innovation or related pharmaceutical fields.
• Senior-level consulting experience in managing large-scale programs within the pharmaceutical industry.

Tools:

• Jira will be used for tracking and managing sprints.
• Miro
• MS Office 365
• Smartsheet

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.