Senior Software Engineer - ServiceNow

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• We can only work on W2 for this job***** Title: Senior Software Engineer ( Front End developer) Duration: 1 Year Client: Mayo Clinic Req ID: 35891988 Remote

Skills Desired

• Proficient with ServiceNow and Microsoft SharePoint
• Proficient in developing using REACT, C#, and JavaScript
• Strong understanding of Java
• Proficient in vended solution installation, upgrades, and associated configuration
• Skilled in developing user friendly interfaces
• Full understanding of development lifecycle

Education: Bachelor's Degree in Computer Science/Engineering or related field with 5 years of experience as noted below; OR an Associate's degree in Computer/Science/Engineering or related field with 7 years of experience.

About The Project -

The Cardiology Systems unit is seeking a Senior Software Engineer that can provide on-demand incident resolution and support maintenance requirements. The awardee will work closely with the Client team to develop and implement a comprehensive solution that will address the following areas:

• On-Demand incident management

• Resolution: Address the concerns from the requestor assuring the system is functioning as required.

• Content management: Assurance the Knowledgebase articles accurately reflect the appropriate actions for resolution

• Provide review metrics: Recognize patterns and provide details to the system engineers of common occurrences for evaluation and reduction.

• System Upgrade and Security modifications

• Vended Solution upgrade: Work with various proponents to address system upgrades required to support the practice and assure the software remains supported by the vendor

• Security modifications: Address security concerns to address the protection of our patients. Mayo Clinic is trusted by our patients to ensure their information is safe and secure.

• Environment Upgrades: Servers, networks, and configuration with other solutions require maintenance to assure the software is not impaired.

• Maintenance management.

The practice of healthcare is ever changing and requires minor improvements to the software. Changes are expected; to assure the correct work is being addressed all requests are processed through an Intake process where they are reviewed and prioritized. Once approved, the systems engineers will direct the changes, and the Echo Liaisons will verify the solution.

• Minor enhancements: Implement the appropriately designed solutions as requested.
• Issue fixes: Occasionally the software incorrectly performs and will require an update. All fixes will be vetted through the software engineers, implemented, and verified by the Echo Liaisons.