Marketing Analyst

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About the Role:

We re looking for a Marketing Operations Contractor to support two core functions within SAP Marketing:

• Opal (80%) Lead daily operations, user onboarding, training, and platform support for SAP s content planning platform. You ll be the primary point of contact, ensuring smooth functionality and adoption across global teams.
• Get Social (20%) Provide light operational and campaign support for SAP s employee advocacy program, helping to manage content, support campaigns, and assist with platform coordination.

You will report to a manager responsible for both programs, working independently on execution while being supported on strategic planning.

Key Responsibilities:

Opal Operations (80%)

• Serve as the main point of contact for all Opal-related support and inquiries.
• Onboard new users, conduct discovery calls, and create demo boards to showcase platform capabilities.
• Manage and update training resources, including Opal University and SharePoint documentation.
• Host regular office hours and coordinate monthly meetings to promote knowledge sharing and engagement.
• Handle governance, intake requests, platform configuration, and maintain a living Opal playbook.
• Manage licenses, access requests, and ensure usage compliance.

Get Social Support (20%)

• Assist with administrative tasks such as uploading content and tracking production timelines.
• Support internal community engagement and act as a backup for program operations when needed.

What We re Looking For:

• 2 5 years of experience in operations, project/program management, or marketing technology support roles.
• Strong organizational skills with the ability to manage multiple priorities efficiently.
• Excellent written and verbal communication skills; comfortable presenting and engaging cross-functionally.
• Hands-on experience with tools like Opal, Sprinklr, Khoros, Wrike, or similar platforms (employee advocacy tools like EveryoneSocial are a plus).
• Creative problem-solver with an eye for process improvement and user experience.
• Ability to create training materials and executive-level presentations.

Preferred Qualifications:

• Experience working with Opal, Wrike, Sprinklr, or Khoros.
• Background in large, global, or matrixed organizations.
• Marketing or content planning experience is a plus but not required.