IT Support Engineer

Job Description

The role

// As an IT Engineer at Masabi, you’ll play an important role in making sure our people have the tools and support they need to do their best work, wherever they’re based.

You’ll respond to a wide variety of IT requests, partnering closely with teams like Finance and PeopleOps to keep things running smoothly. Whether you're resolving technical issues or helping to improve internal processes, your collaborative approach will contribute to a secure, reliable, and supportive technology environment that enables everyone to thrive.

Location

// This role is only available to candidates based in Colombia and is fully remote.

Responsibilities

• Provide approachable, professional support to Masabi people by diagnosing and resolving both technical and non-technical IT issues

• Troubleshoot and resolve a range of IT-related matters, including software, hardware, networking, and access management

• Assist with procuring licenses for the software and tools used across the company

• Support employee onboarding by preparing and configuring hardware and software

• Manage offboarding tasks in line with security requirements, ensuring timely closure of accounts and return of equipment

• Track and maintain IT hardware and assets, including procurement, lifecycle management, and home working equipment

• Create and update IT documentation, internal knowledge bases, and self-service resources

• Support compliance efforts by helping manage PCI controls and frameworks such as SOC2 Type 2 and ISO27001

Qualifications

About You

• Experience supporting enterprise software in an internal, user-facing role

• Comfortable troubleshooting technical issues and exploring root causes

• Effective communication skills in English (both verbal and written) with attention to clarity and detail

• Able to work independently and as part of a distributed team

• A people-focused mindset, committed to providing great service

• Curious about technology and eager to learn

• Keen to share knowledge and help others

• Awareness of basic cyber security concepts

• Organised and able to manage time and priorities effectively

Nice to Have

• Experience with operating systems like Windows, macOS, or Linux

• Familiarity with ticketing tools (e.g. Jira Service Management)

• Understanding of user management systems (e.g. Active Directory, Google Workspace Admin)

• Exposure to mobile device management (MDM) tools, ideally Intune

• Experience with cloud platforms such as AWS

• Basic knowledge of scripting languages (e.g. PowerShell, Bash)

Additional Information

Some of our benefits

• 15 days paid vacation for each year of service plus 18 public holidays

• Private Healthcare

• Monthly team bonding allowance

• Menopause support

• Choice of a workstation

• Ability to work for up to 3 months per year from any country in the world

• Fun and collaborative environment with a focus on making a difference in the world

In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.