Staff Data Scientist - Operations (Remote)

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Job Summary:

Mozilla Corporation is a non-profit-backed technology company that aims to improve the internet for users worldwide. As a Staff Data Scientist supporting Global Operations, you will enhance operational efficiency by developing reporting frameworks, automating workflows, and identifying cost-saving opportunities across various operational areas.

Responsibilities:

• Lead the development of foundational reporting and metrics infrastructure for Global Operations, enabling timely, trusted visibility across the various Ops orgs.

• Design and scale measurement frameworks that surface operational trends and performance drivers.

• Apply AI and automation tools (e.g. LLMs, GPT-based summarization, anomaly detection, task triage) to eliminate manual workstreams and improve productivity.

• Prototype and implement automation use cases that drive operational efficiency and compliance, while identifying similar opportunities for cost savings across the organization.

• Define and implement core operational metrics that reflect efficiency, effectiveness, and service quality, enabling measurement at scale and continuous process improvement.

• Partner with operations, and product teams to define measurement needs, identify gaps, and implement tracking.

• Standardize operational metrics and dashboards in Looker, ensuring self-serve access and consistency across the organization.

• Drive root cause analysis and opportunity sizing to surface the highest-value areas for investment or process improvement.

Qualifications:

Required:

• BS or MS in Data Science, Statistics, Computer Science, or a related field

• 5+ years of experience in data science or analytics, with demonstrated work on operations-focused projects.

• Hands-on experience with AI tooling and prototyping, particularly in service of process automation (LLMs, APIs, NLP, anomaly detection).

• Familiarity with operational domains such as Customer Experience (CX), Trust & Safety (T&S), or Ad Ops; ability to understand metrics like handle time, task pacing, or SLA completion without needing deep onboarding.

• Strong proficiency in SQL, and experience building data pipelines and dashboards using tools like Looker.

• Proficiency in Python or R for modeling, prototyping, and automation.

• Experience with metric standardization, KPI frameworks, and experimentation in operational settings.

• Ability to work cross-functionally, communicate with clarity, and prioritize speed over perfection when needed.

• Deep sense of ownership, curiosity, and urgency in solving problems that improve organizational productivity.

• A global, privacy-respecting perspective aligned with Mozilla’s values.

Company:

Mozilla provides internet solutions and offers firefox, thunderbird, and raindrop. Founded in 1998, the company is headquartered in Mountain View, California, USA, with a team of 501-1000 employees. The company is currently Late Stage. Mozilla has a track record of offering H1B sponsorships.