Staff Customer Solutions Engineer

Staff Customer Solutions Engineer

US

Customer Success – Support /

Full-time /

Remote

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Staff Customer Solutions Engineer in the United States.

This role offers the opportunity to act as a key technical advisor for large-scale clients, bridging their business needs with advanced SaaS, networking, and AI-driven solutions. The Staff Customer Solutions Engineer will engage directly with Internet Service Providers (ISPs), conducting product demonstrations, managing proof-of-concept deployments, and ensuring seamless integration within clients’ ecosystems. This position requires strong technical expertise, a customer-focused mindset, and the ability to collaborate across sales, product, and engineering teams. The role provides significant impact on client success, revenue growth, and the evolution of next-generation connected services. The ideal candidate thrives in a fast-paced, innovative environment and enjoys solving complex technical challenges while delivering exceptional customer experiences.

Accountabilities:

• Serve as a technical trusted advisor, engaging with clients to understand business and technical requirements.
• Conduct product demos, proof-of-concepts, and field trials to showcase the benefits of solutions.
• Collaborate with internal teams to integrate solutions into client systems, including BSS/OSS, CRM, ticketing, and AI platforms.
• Support the sales organization by driving revenue and helping achieve sales targets.
• Prepare and deliver high-impact presentations, such as Quarterly Business Reviews, and represent the organization at industry events.
• Provide technical support during deployment ramp-ups, trials, and PoCs to ensure smooth client adoption.
• Share feedback with product and engineering teams to influence the development of new features and solutions.
• Stay up-to-date with industry standards, emerging technologies, and best practices in networking, cloud, and AI.

Requirements:

• 5+ years of experience in network, security, SaaS, or AI-related roles.
• Hands-on experience with configuration and deployment of software and hardware, including Wi-Fi, networking equipment, and cloud services.
• Proven track record working with ISPs or large-scale SaaS network deployments.
• Strong understanding of cloud architectures, AI principles, and residential/SMB gateway technologies.
• Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred.
• Excellent problem-solving, analytical, and communication skills.
• Ability to collaborate effectively across teams and manage complex customer interactions.
• Willingness and ability to travel frequently (>70%).
• BS/BA degree in a relevant field or equivalent work experience.

Benefits:

• Competitive base salary ($138,000 – $162,500) plus bonus, equity, and benefits.
• 401(k) plan with company match.
• Comprehensive health, dental, and vision coverage.
• Life insurance and additional wellness benefits.
• Opportunities for professional growth, training, and mentorship.
• Flexible and supportive work environment, including remote work options.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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