Sr Engineer, Field Services

Sr Engineer, Field Services

US

Customer Success – Support /

Full-time /

Remote

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Engineer, Field Services in the United States.

This role is ideal for a technically skilled, hands-on engineer who thrives in dynamic environments and enjoys leading complex field service projects. You will manage IT initiatives across remote healthcare offices, including office relocations, equipment refreshes, and IT closet modernization. The role requires close collaboration with leadership, IT teams, and healthcare professionals to ensure seamless technology operations. You will provide mentorship to junior staff, deliver onsite installations and maintenance, and act as a trusted advisor for technology solutions. This position offers the opportunity to make a direct impact on operational efficiency while supporting critical healthcare services across multiple locations. Travel up to 50% nationally is required, allowing for a variety of on-site project experiences.

Accountabilities:

• Lead technical initiatives for remote healthcare offices, including office relocations, equipment refreshes, and IT closet modernization.
• Perform onsite implementation, configuration, and maintenance of hardware, software, and networking equipment.
• Provide training, guidance, and mentorship to junior staff members to strengthen team capabilities.
• Collaborate with market leadership and IT departments to plan and execute projects efficiently.
• Monitor remote infrastructure, troubleshoot issues, and proactively manage support escalations.
• Document site configurations, maintain accurate records, and ensure compliance with IT standards.
• Serve as a liaison with healthcare professionals, delivering high-quality, customer-focused IT services.

Requirements:

• 6+ years of experience in end-user computing, IT support, or field services.
• Strong knowledge of Microsoft operating systems for desktops and servers.
• Experience with application upgrades, security patching, and platform updates.
• Understanding of core network technologies, including LAN/WAN/WLAN, routing, and VPNs.
• Ability to plan, set up, and execute healthcare office IT projects, including network and equipment layouts.
• Strong problem-solving, attention to detail, and ability to work independently in a fast-paced environment.
• Excellent communication skills for interacting with technical and non-technical stakeholders.
• Ability to lift, carry, or move equipment up to 60 lbs and perform onsite physical tasks as needed.
• Willingness to travel up to 50% nationally.

Benefits:

• Comprehensive medical, dental, and vision insurance.
• Life and disability coverage options.
• Healthcare FSA, Dependent Care FSA, and HSA options.
• 401(k) plan with company match and Employee Stock Purchase Program.
• Paid time off, holidays, and flexible work arrangements.
• Training and professional development opportunities to support career growth.
• Supportive, team-oriented environment with emphasis on mentorship and collaboration.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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