Service Engineer - REMOTE

Service Engineer - REMOTE

Kansas

General – General /

Full-time /

Remote

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Engineer. In this role, you will play a crucial part in maintaining and optimizing video conferencing technologies and related systems. Your expertise will directly influence customer satisfaction and product reliability, as you lead complex troubleshooting and critical incident resolution. The position involves close collaboration with various teams to enhance product performance and streamline support processes. You will contribute to a diverse and inclusive environment, ensuring that customer needs are met effectively and efficiently.

Accountabilities

• Optimizing video conferencing technologies, SIP/H.323, VoIP, and real-time communication systems.
• Owning and delivering high-quality, timely RCA’s for critical incidents to identify underlying issues.
• Collaborating closely with Engineering, SRE, Product Managers, and Developers to enhance product quality.
• Driving innovation within support workflows to reduce manual effort and improve debugging.
• Facilitating customer debugging calls and guiding teams through complex technical investigations.

Requirements

• 6+ years of relevant industry experience in service engineering, support engineering, or technical operations.
• Expertise in Microsoft 365, Exchange, Azure AD, and SSO.
• Knowledge of API troubleshooting, platform configuration, and RESTful integrations.
• Familiar with at least one programming language (Python, Java, C#, C++, JavaScript, etc.) and understanding of SQL queries.
• Demonstrated knowledge of Microsoft Teams, Webex, or other UC solutions.
• Understanding of Windows, macOS, Linux; familiarity with iOS/Android.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package promoting physical, mental, emotional, and financial health.
• Flexible working environment with a remote work option.
• Opportunities for professional growth and career advancement.
• Supportive workplace culture focusing on collaboration and empowerment.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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