Senior Support Engineer

Senior Support Engineer

US

Customer Success – Support /

Full-time /

Remote

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Support Engineer in the United States.

As a Senior Support Engineer, you will play a critical role in maintaining and enhancing core software applications, ensuring system integrity, and delivering high-quality support for business operations. You will troubleshoot, test, and implement solutions, optimize processes through automation, and provide technical guidance to internal teams. This role requires close collaboration with development teams to address issues efficiently, while monitoring system performance and recommending improvements. You will also serve as a key resource for training, documentation, and application support, ensuring that technology is fully leveraged to drive business efficiency. This is an opportunity to impact software operations directly in a dynamic, fast-paced, and growth-oriented environment.

• Accountabilities

• Monitor, maintain, and support core applications to ensure system stability and performance.

• Troubleshoot and resolve technical issues, escalating unresolved items to development teams promptly.

• Ensure integration and data integrity across core and ancillary systems to minimize business risk.

• Manage monitoring dashboards (APM) and provide recommendations based on trends and performance metrics.

• Develop automation tools and solutions to improve operational efficiency and ROI.

• Serve as a technical resource for installing, supporting, and maintaining vendor and proprietary software applications.

• Collaborate with development and IT leadership to identify system improvements and implement best practices.

• Provide training, documentation, and guidance for internal teams to maximize software usage.

• Requirements

• 3–5 years of experience in software or web application support.

• Strong knowledge of REST APIs and experience with monitoring and logging tools.

• Proficiency with .NET technologies (C#.Net, ASP.Net, MVC, LINQ), Visual Studio, and related frameworks.

• Experience with front-end technologies: JavaScript, JQuery, HTML, CSS, AJAX, JSON.

• Database experience: SQL Server 2005/2008 and related querying skills.

• Familiarity with modern development tools and frameworks (Node.js, Kafka, Docker, Kubernetes).

• Experience with Web Services and ASP.NET Web API.

• Strong problem-solving, communication, and collaboration skills.

• Ability to work in a fast-paced environment, managing multiple priorities effectively.

• Benefits

• Competitive salary: $100,000 – $120,000 annually

• Fully remote work environment

• Health insurance (medical, dental, vision)

• Paid time off and holidays

• Opportunities for professional development and training

• Collaborative and growth-oriented team culture

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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