Senior Network Support Engineer, Tier III (Remote)

Senior Network Support Engineer, Tier III (Remote)

US

Security & IT – IT /

Full-time /

Remote

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Network Support Engineer, Tier III (Remote) in the United States.

The Senior Network Support Engineer, Tier III, serves as a subject matter expert responsible for resolving complex network and communication system issues in a high-demand, customer-facing environment. You will provide advanced technical support across LAN/WAN, wireless, and enterprise networks while mentoring junior engineers and guiding best practices. This role requires a proactive, ownership-driven approach to ensure timely resolution of incidents and outages, maintaining a high level of customer satisfaction. Operating within a fully remote or hybrid environment, you will collaborate closely with internal teams and external clients, supporting critical infrastructure for hospitality, multifamily, and enterprise properties. You will also analyze performance metrics, propose solutions, and lead escalation efforts to uphold service excellence across the network.

• Accountabilities

• Serve as a Tier III escalation point for complex network support issues, providing guidance to Tier I and Tier II engineers.

• Troubleshoot and resolve network, endpoint, and device provisioning issues, including LAN/WAN connectivity, ARP, DHCP, FTP, CDP/LLDP, VLANs, and routing configurations.

• Administer, test, and maintain firmware and software updates on customer equipment to optimize performance.

• Mentor and coach team members on technical, procedural, and customer service best practices.

• Ensure proactive communication with clients, providing status updates and managing expectations.

• Monitor support queue metrics, including open tickets, aging cases, NPS, and CSAT, and implement improvements where necessary.

• Maintain compliance with company policies and standard operating procedures while promoting a positive customer experience.

• Participate in on-call rotations and flexible scheduling to support 24/7/365 operations as needed.

• Requirements

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or equivalent experience.

• 5+ years of relevant experience supporting enterprise-level networks and remote call centers; hospitality or multifamily industry experience preferred.

• 3+ years of hands-on IP networking experience, with strong foundation in LAN/WAN, enterprise wireless, enterprise firewalls/UTM, and TCP/IP + OSI stack.

• Proficiency with at least three networking systems, such as Ruckus, Aruba, Meraki, HP/Aruba, Catalyst, Nomadix, Fortinet, or Watchguard. Linux/Unix administration is a plus.

• Demonstrated ability to troubleshoot complex service delivery issues across network infrastructure and endpoints.

• Strong customer service skills with excellent communication, interpersonal, and problem-solving abilities.

• Experience managing and analyzing call center data and support metrics.

• Highly organized, detail-oriented, and able to handle multiple priorities in a fast-paced environment.

• Authorized to work in the United States without sponsorship.

• Benefits

• Competitive medical, dental, vision, and prescription coverage.

• Rich HSA company-funded options and flexible spending accounts.

• 100% company-paid short-term disability.

• Life and accidental death & dismemberment insurance plans, with supplemental options.

• 401(k) profit-sharing retirement plan.

• Flexible paid time off after 60 days, plus paid holidays.

• Supportive work culture promoting diversity, equity, and inclusion.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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