Senior AI Automation Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior/Staff User Researcher in United States.

This role sits at the heart of shaping critical digital public services that impact millions of people across the country. You will lead high-impact user research across complex, data-sensitive government systems within the health and civilian domain. Working in a highly mission-driven and collaborative environment, you will help ensure services are usable, accessible, and aligned with real human needs. Your work will directly inform policy, product, and service design decisions at scale. You will operate across multiple workstreams, setting research direction and elevating research maturity across teams. This is a senior-level opportunity to influence outcomes that meaningfully improve public access to essential services while working in a fast-paced, cross-functional delivery environment.

Accountabilities

• Lead and define end-to-end user research strategy across multiple workstreams, ensuring alignment with program goals, policy intent, and product direction.
• Plan and execute mixed-method research (qualitative and quantitative), including interviews, usability testing, and contextual inquiry with diverse user groups and stakeholders.
• Recruit and engage participants in environments involving sensitive, regulated, or privacy-constrained data contexts.
• Translate research insights into actionable findings, hypotheses, and design recommendations that directly inform service improvements.
• Communicate research outcomes clearly through presentations, documentation, and storytelling tailored to technical, product, and policy audiences.
• Collaborate closely with product, design, engineering, and client stakeholders to influence decision-making and shape service direction.
• Mentor and guide other researchers, helping raise the overall research quality and maturity across teams.

Requirements

• 8+ years of experience in user research, UX research, or service design roles, including leadership or staff-level responsibility.
• Proven ability to define research strategy across complex, multi-workstream digital products or services.
• Strong command of qualitative and quantitative research methods across the product lifecycle.
• Experience working with sensitive, regulated, or high-trust data environments is highly preferred.
• Ability to synthesize research into clear, actionable insights that influence product, policy, and design decisions.
• Experience working in cross-functional, agile, or client-facing environments with strong stakeholder management skills.
• Strong communication, facilitation, and storytelling skills with the ability to influence senior stakeholders.
• Passion for public interest work and improving digital government services.
• Experience mentoring researchers and contributing to research practice development at scale.

Benefits

• Comprehensive medical, dental, and vision insurance coverage
• Short-term and long-term disability insurance and life insurance
• Flexible spending accounts (healthcare and dependent care) and HSA options
• 401(k) plan with generous employer matching (up to 10% with no vesting period)
• Flexible PTO policy (approximately 25 days) plus 11 paid federal holidays
• Paid parental leave (up to 12 weeks for eligible employees)
• Annual professional development allowance ($2,000) and tech stipend ($750)
• Performance-based rewards including bonuses, salary increases, and equity options
• Remote-friendly work environment with flexibility and autonomy
• Donation matching program and additional employee wellness and support resources.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.