L2/L3 Technical Support Engineer

L2/L3 Technical Support Engineer

European Economic Area

Customer Success – Support /

Full-time /

Remote

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a L2/L3 Technical Support Engineer in Europe.

As a L2/L3 Technical Support Engineer, you will play a crucial role in maintaining system reliability and delivering exceptional support to internal and external stakeholders. You will take ownership of complex technical incidents, perform root-cause analysis, and develop automation scripts to improve operational efficiency. Working closely with cross-functional teams, you will ensure cloud environments and applications remain stable and performant. This role emphasizes proactive problem-solving, clear communication, and collaboration in a fast-paced, dynamic environment. You will contribute to continuous improvement initiatives, helping teams reduce friction and increase productivity. The position offers a challenging and rewarding opportunity to make a direct impact on both the product and customer experience.

• Accountabilities:
• Investigate, diagnose, and resolve L2/L3 technical incidents and service requests.
• Perform root-cause analysis and implement long-term corrective actions to prevent recurrence.
• Write SQL queries for data extraction, validation, and troubleshooting.
• Develop automation scripts (Python, Bash, etc.) to streamline workflows and improve efficiency.
• Support cloud operations across Azure and AWS environments, ensuring reliability and performance.
• Collaborate with Development, DevOps, and Product teams to deliver scalable and maintainable solutions.
• Document solutions, share knowledge, and contribute to continuous improvement initiatives.
• Requirements:
• Proven experience in technical support, system administration, or L2/L3 engineering roles.
• Strong SQL skills and the ability to troubleshoot complex technical issues.
• Hands-on experience with cloud platforms such as Azure and AWS.
• Proficiency in scripting languages such as Python or Bash for automation purposes.
• Solid understanding of Linux, networking, and system monitoring fundamentals.
• Excellent communication skills, with the ability to explain complex technical concepts clearly.
• Nice to Have:
• Familiarity with ITIL processes.
• Experience with CI/CD pipelines, Git, or automation frameworks.
• Knowledge of ticketing systems such as Jira or ServiceNow.
• Background in AML/KYC processes or financial services environments.
• Benefits:
• Competitive salary and benefits package.
• Fully remote work with flexible hours across Europe.
• Opportunities for professional growth and skill development.
• Collaborative, dynamic, and supportive work environment.
• Access to the latest tools and technologies to enable productivity.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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