Digital Marketing Account Management

Position Overview

JSMM is seeking a Digital Marketing & AI Account Lead who can confidently manage client relationships while executing and overseeing content, paid media coordination, reporting and AI-assisted strategy support.

This is a hybrid role combining:

• Account management
• Content creation (including short-form video)
• Performance reporting
• AI-supported analysis and meeting preparation
• Strategic digital fluency across platforms

This person must be comfortable leading client calls, presenting insights, preparing performance updates and supporting high-level strategy discussions.

Agency experience is required.

Core Responsibilities

1. Client Leadership & Communication

• Lead recurring client status calls and internal strategy meetings
• Prepare structured agendas and post-call recaps
• Present performance insights clearly and confidently
• Serve as a day-to-day client contact
• Support senior leadership in AI advisory conversations when needed

2. AI-Augmented Strategy & Analysis

• Use AI tools to:
• Prepare meeting briefs
• Analyze campaign performance
• Identify content and paid media trends
• Support competitive research
• Translate AI outputs into clear, client-ready insights
• Assist in developing AI-informed content and marketing recommendations
• Demonstrate comfort using tools such as ChatGPT, analytics dashboards, and reporting software

3. Content Creation & Execution

• Write and edit:
• Social media posts
• Reels scripts
• Captions
• Email marketing copy
• Website updates
• Blog posts
• Create and edit short-form video (Reels, TikTok, YouTube Shorts)
• Collaborate with designers and editors when needed
• Ensure content aligns with brand voice and strategic goals

4. Reporting & Performance Oversight

• Prepare monthly performance reports
• Understand basic paid media metrics (CTR, CPC, CPL, ROAS, engagement rates)
• Provide clear explanations of what worked, what did not, and recommended adjustments
• Maintain editorial calendars and project timelines

5. Digital Marketing Fluency

Must have a working understanding of:

• Meta advertising
• TikTok advertising
• Google Ads basics
• SEO fundamentals
• Influencer coordination
• Email marketing flows
• Conversion-focused content strategy

You do not need to be a paid media buyer, but you must understand how digital channels integrate and support each other.

Required Qualifications

• 5+ years of agency experience (non-negotiable)
• Experience managing multiple client accounts simultaneously
• Proven experience leading client calls independently
• Strong content creation portfolio (including short-form video)
• Comfortable using AI tools in a professional workflow
• Clear understanding of digital marketing performance metrics
• Highly organized and deadline-driven
• Strong written and verbal communication skills
• Bachelor’s degree in marketing, communications or related field

What We’re Looking For

You are:

• Strategic, not just tactical
• Comfortable in front of clients
• Calm under pressure
• Detail-oriented but commercially aware
• Confident explaining marketing performance in plain language
• Comfortable working in a fast-paced, remote-first agency environment

You understand that AI enhances thinking — it does not replace judgment.

Why Join JSMM

• Work directly within an AI-forward agency model
• Collaborate on strategy across multiple industries
• Gain exposure to high-level marketing and advisory discussions
• Flexible remote structure
• Growth opportunity within a strategic agency environment