Senior Product and Customer Marketing Manager (Up to $170k) at Replicant

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Job Title

Senior Product and Customer Marketing Manager

Salary

Up to $170k

Company Description

Replicant is an enterprise conversational AI company building automated solutions for contact centers to handle high-volume calls. By enabling support teams to focus on complex human-to-human interactions, Replicant helps leading organizations modernize their customer experience through advanced automation and seamless integration into existing enterprise technology stacks.

Job Description

As the Senior Product and Customer Marketing Manager, you will own the end-to-end marketing lifecycle for Replicant’s AI platform. This dual-impact role combines strategic solution positioning and product launches with high-touch customer advocacy programs. Reporting to the VP of Marketing, you will translate complex technology into compelling narratives that drive pipeline, customer retention, and expansion.

Location

Remote, USA/Canada

Why this role is remarkable

• Take ownership of a high-impact, dual-function seat where you steer both the product's market narrative and the strategic voice of the customer.
• Join a leader in the conversational AI space, solving tangible high-volume problems for enterprise contact centers during a period of massive industry transformation.
• Enjoy a remote-first culture across the US and Canada with a collaborative environment where you work directly with Sales, Product, and executive leadership.

What You Will Do

• Lead industry-specific messaging and solution positioning to create vertical-focused content and sales materials that support pipeline generation and customer expansion.
• Orchestrate cross-functional product launches, ensuring seamless GTM execution, sales enablement, and post-launch adoption across the existing customer base.
• Build and scale a robust customer advocacy program, managing everything from reference cohorts and case studies to customer advisory boards and speaking opportunities.

The ideal candidate

• Brings 5+ years of experience in Product or Customer Marketing within the B2B SaaS, AI, or Contact Center technology sectors.
• Demonstrates a proven ability to translate technically complex product capabilities into clear, business-value narratives for both technical and non-technical stakeholders.
• Operates as a versatile marketing generalist capable of shifting from high-level strategic planning to the hands-on creation of customer success stories and sales collateral.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

How does this work?

• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.