Software Engineer II (Journeys)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make an impact:

We’re looking for a strong Software Engineer II (Journeys) to join a cross-functional product engineering team building next-generation experiences within Iterable’s platform. In this role, you’ll lead complex, high-impact projects from inception to delivery—working across team boundaries, navigating ambiguity, and shaping technical direction with minimal oversight.

This is a great opportunity for someone with a strong product mindset who thrives on end-to-end ownership, enjoys solving real-world problems, and is excited to integrate in with our new and exciting AI featuresets. Your impact will take our platform to the next level by bringing our product in line with the newest AI innovations.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

• Drive large-scale backend projects across multiple stakeholders and teams, leveraging the help of your teammates.
• Collaborate closely with product managers, designers, and fellow engineers to deliver features that improve usability, scale, and customer value.
• Own the full lifecycle of features—from discovery and design to implementation, deployment, and optimize for support.
• Contribute to architectural discussions and technical decisions that raise the bar for engineering excellence.

We are looking for people who:

• 2+ years of backend software engineering experience, ideally in a SaaS environment.
• A track record of delivering on defined work within an Agile environment.
• Proficiency in modern backend languages—Scala and/or Java preferred.
• Experience working with distributed systems and databases such as Elasticsearch, Postgres, Redis, or CockroachDB.
• A strong product-minded approach—comfortable working closely with PMs and designers and strategically weighing trade-offs across usability, performance, and complexity.
• Curiosity and adaptability when working in new domains or learning new technologies.
• Excellent communication and collaboration skills in a remote environment.

Bonus Points

• Experience with or interest in generative AI, LLMs, or agentic design patterns Strong intuition for user experience and product quality—even in backend-heavy roles
• Background in building customer-facing product features or tools for non-technical end users
• Familiarity with event-driven architecture, message queues like Kafka or Pulsar, and high-scale distributed systems
• Exposure to full-stack development or close collaboration with frontend teams
• Prior experience in a remote-first or highly distributed engineering team

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.