ServiceNow UI/UX Designer

Overview

iTech AG is hiring for a UI/UX Designer with ServiceNow expertise, who plays a critical role in shaping user experiences within the ServiceNow platform by creating intuitive, accessible, and visually compelling interfaces that align with both user needs and business goals. This role sits at the intersection of design, development, and platform configuration, requiring a deep understanding of ServiceNow's UI architecture, capabilities, and constraints.

Roles And Responsibilities

• Design and deliver user-centric interfaces, user workflows, and design solutions for ServiceNow applications, including portals, workspaces, platform, and custom modules.
• Collaborate with stakeholders, developers, and product owners to translate business requirements into functional designs.
• Develop wireframes, prototypes, and high-fidelity mockups that align with ServiceNow’s design standards and best practices.
• Conduct user research and usability testing to ensure solutions are intuitive, efficient, and accessible.
• Ensure seamless integration of branding, visual design, and responsive behavior within the Now Experience framework.
• Work closely with developers to guide the implementation of UI components using ServiceNow Studio, UI Builder, and scoped applications.
• Continuously optimize designs based on user feedback and analytics.
• Maintain and mature multi-platform style guides and design systems
• Present and walk through your design solutions in team and management meetings, and leadership presentations
• Create and manage Jira design tickets
• Create and maintain Confluence spaces for HCD and UX designs, UX testing results, and program design decisions
• Perform UX activities regarding A|B and usability testing to acquire design data
• Other duties as assigned

Minimum Qualifications

• 3-5 years of experience in UI/UX design
• Strong proficiency in UI/UX design tools such as Figma, Sketch, Adobe XD, or similar.
• Hands-on experience designing within the ServiceNow platform, especially in:
• Service Portal
• App Engine Studio
• Workspace design
• Knowledge of ServiceNow’s Design System (Now Design System) and platform constraints.
• Familiarity with HTML, CSS, JavaScript, and how designs are translated into front-end code (not necessarily full coding skills, but a strong awareness).
• ServiceNow certifications (e.g., Certified Application Developer, UX Designer) are highly preferred.
• Knowledge of Jira
• Knowledge of Confluence
• Experience with Lucid Spark
• Ability to work independently and in a team environment.
• Effective communication skills for stakeholder interactions.

Preferred Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer
• UX Designer Certification
• Completion of relevant UI/UX design courses or bootcamps (e.g., Google UX, Nielsen Norman, Interaction Design Foundation)

SECURITY CLEARANCE

• Ability to obtain and maintain a Public Trust
• Pursuant to government contracts, U.S. citizenship is required

Equal Opportunity Employer, including disability and veterans.