Customer Marketing & Content Manager-5349

Job Description

itD is a leading, woman- and minority-owned global technology consulting company. We are hiring a Customer Marketing & Content Manager to join our diverse and dynamic global team.

The role is 100% remote (PST/CST). This is a W2 opportunity with itD and contracted at a Fortune 500 client in Silicon Valley. The individual selected will be instrumental in helping us continue to deliver excellence to our base of leading global accounts.

You will also interact closely with itD's Communities of Practice (CoP), expand your network, and grow your career. This is a unique chance to meet others who think differently and are passionate about challenging the status quo!

The internal responsibilities will be as follows:

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material. (Blogs, media material).
• Build out material to contribute to Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Job Title: Customer Marketing & Content Manager

Location: Fully Remote (PST/CST)

Compensation: DOE + full benefits

Interview: 3 Rounds, Webex video

Years of Experience: 5+ years

Job Summary:

What Youll Do

The Customer Marketing & Content Manager, Workplace Technology Group will lead the development and execution of compelling customer stories and proof points that highlight the value of Ciscos networking solutionsspecifically across AI-Ready Secure Campus, AI-Ready Unified Branch, and AI-Ready Industrial Operations.

In this highly collaborative role, youll work cross-functionally with the Networking customer advocacy team (lifecycle marketing), Workplace Technology Group product and solutions marketing, and the Networking Business Unit (BU) to create a steady pipeline of impactful, customer-centric content. This content will support sales enablement, events, and marketing initiatives across the customer lifecycle.

Key Responsibilities:

Customer Marketing & Advocacy

• Identify, recruit, and nurture customer champions across product deployments and industries
• Build long-term relationships with key customers to create case studies, testimonials, speaker opportunities, and user-generated content
• Maintain a comprehensive and strategic view of current networking customer stories and content needs.
• Partner with lifecycle marketing, product and solutions marketing, and GTM teams to source success stories and match customer advocates with strategic marketing needs

Content Development & Storytelling:

• Lead the development and curation of high-impact customer stories and proof points that showcase the impact of AI-Ready Secure Campus, AI-Ready Unified Branch, and AI-Ready Industrial Operations solutions, aligning with strategic marketing priorities.
• Identify gaps and content opportunities to support sales enablement, events, and full-funnel marketing campaigns.
• Collaborate with lifecycle marketing, WTG product marketing, and the networking BU to create targeted content that supports customer acquisition, retention, and advocacy across the customer journey.
• Partner with sales and field marketing teams to ensure customer stories are effectively integrated into sales enablement tools, presentations, and event collateral to drive engagement and conversions.
• Analyze the performance of customer marketing content, leveraging insights to refine storytelling approaches and ensure alignment with evolving market demands and customer needs.

Engagement & Campaign Support:

• Integrate customer stories into major product launches, demand generation campaigns, and lifecycle communications in collaboration with product marketing and demand gen teams.
• Identify and prepare customer speakers for eventssupporting logistics, content, and follow-up storytelling assets.
• Collaborate with sales enablement to provide customer success stories and proof points that help drive pipeline and retention.

Measurement & Optimization:

• Track performance of customer marketing content engagement across channels and formats
• Use data and stakeholder feedback to refine storytelling approach, format, and distribution strategy.
• Build and maintain a scalable library of customer stories and advocacy assets.

Who Youll Work With:

Our team works closely with sales and regional business executives, Product Management leadership, the cross-functional central marketing team, sales and partner enablement, and GTM teams to create buyer preference for workplace technology solutions and bring new innovative technology to market.

We are a dynamic, fast-paced team and to be successful in this high-stakes role, youll need to navigate and prioritize multiple tasks and initiatives and be comfortable with leading through ambiguity and shifting priorities.

Required qualifications and skills

Minimum Requirements:

Qualifications

• 5+ years of experience in customer marketing, content marketing, or B2B storytelling roles, preferably in the tech, IT, or enterprise networking industry
• Ideal candidates will have familiarity with enterprise networking, infrastructure, or AI-driven technology solutions and background in working with executive customers and supporting high-visibility campaigns and events
• Exceptional writing and editing skills, with the ability to craft engaging narratives across formats and audiences
• Proven experience managing customer advocacy or reference programs
• Strong project management skills and ability to juggle multiple stories and initiatives simultaneously

Preferred qualifications and skills

• Tech and/or Enterprise, Fortune 500 companies
• Cisco, Splunk, Meta, Google, Microsoft, ServiceNow, et al.

Education

Bachelor's Degree

Company Description

About itD:

We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience:​

Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries.

itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow!​

​Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.