Web Designer & Account Manager

Company Summary

IT Edge, Inc. is a Business Technology consulting firm based in West Chester, PA, with over 30 years of experience in IT support and technology solutions for small and mid-sized businesses and nonprofits. The 'Marketing Technology Division' of IT Edge was founded in 2020 and has quickly scaled to serving hundreds of organizations in the area with marketing support.

Job Description: Web Designer & Account Manager

We are seeking a detail-oriented, collaborative, and motivated Web Designer & Account Manager to join our team full time. In this role, you will be responsible for designing, building, and maintaining high-quality WordPress websites for our clients around Chester County and the greater Philadelphia area.

This position is ideal for someone with 1-3 years of experience who thrives in a fast-paced agency environment, loves using modern page builders, and enjoys balancing creative design with day-to-day website maintenance and client support.

We operate with a high level of trust, offering flexibility and autonomy to employees who take pride in their work and want to make a tangible impact.

Key Responsibilities

• Website Development & Design: Build and launch responsive, visually appealing websites using WordPress and Elementor Pro.
• Maintenance & Content Updates: Efficiently handle inbound client support tickets, including text/image updates, plugin updates, and troubleshooting layout issues.
• Form & Workflow Integration: Build, test, and deploy complex user forms and lead-generation workflows using WP Forms or similar Forms plugins
• Hosting Administration: Manage staging and production environments, backups, and site migrations utilizing WP Engine.
• Quality Assurance: Ensure all websites are cross-browser compatible, mobile-responsive, and optimized for basic SEO and page speed before launch.
• Client Communication: Ability to interface with clients via phone, video call, email or ticketing systems to clarify support requests and provide status updates.

Requirements & Qualifications

• Experience: 1-3 years of professional experience managing or building websites (agency experience is a major plus).
• Core Tech Stack: Proven proficiency with WordPress, Elementor (or similar builders), and WP Forms (or similar form plugins).
• Hosting Platform: Familiarity with WP Engine workflows (staging environments, caching, backups).
• Design Eye: A strong portfolio demonstrating clean typography, intuitive layouts, and solid mobile-first design principles.
• Culture Fit: You are a self-starter who does not need or want to be micromanaged. You want to work hard, expect to do well, and take genuine value in your work.
• Hybrid Workplace: Team member will be required to come in to the office in West Chester, PA one day each week. Specific hours are flexible as long as an 8 hour slot in the day is chosen starting between 7AM-9AM. Otherwise, work can be done in-person or remotely as preferred.

Compensation, Benefits & Perks

• Annual Salary: $45,000 – $55,000 (Commensurate with experience).
• Year-End Bonus: Typically 5%–10% of your salary. For employees who are the direct reason for extraordinary income, bonuses exceed 10% and are open to anyone performing at that high level.
• Medical, Dental & Vision: Comprehensive coverage options through Independence Blue Cross (1 PPO and 2 HMO plans available), plus Prescription, Dental, and Vision plans.

1. IT Edge pays 65%, 75%, or 85% of the medical premium (based on the plan chosen), regardless of single, married, or family status.
2. IT Edge pays 100% of the Dental premium.
3. Benefits start the 1st of the month following your hire date.

• 401(k) Retirement Plan: Immediately upon hire, IT Edge contributes 3% of your salary into your retirement plan, whether you choose to contribute your own money or not.
• Section 125 Cafeteria Plan: A 3-part pre-tax plan allowing you to:

1. Pay medical premiums with pre-tax dollars.
2. Contribute up to $2,600/year into a Flexible Spending Account (FSA) with a maximum $500 annual carryover.
3. Contribute up to $5,000/year for dependent daycare using pre-tax dollars.

• Paid Time Off (PTO): Paid Time Off (PTO): 15 days of PTO per year. After 5 years of service, you receive 1 additional day per year of service up to a maximum of 25 days.
• Holidays: 10 paid holidays per year.
• Work Flexibility & Autonomy: We do not micromanage. We offer a simple approach: as long as the work gets done, you can manage your personal schedule as needed.
• Education Reimbursement: We will fully pay for or reimburse any technical training or certifications you wish to pursue to grow your skillset (does not apply to college credits).
• Cell Phone Reimbursement: $50 per month to use your own cell phone.
• Birthday Cash: $100 cash bonus to celebrate your birthday (increases to $200 after 5 years, and $500 after 10 years).