Being an Iodine employee means becoming part of something bigger - using clinical AI technology to drive smarter healthcare processes and positively impact patient care.

Who We Are

Recognized as one of Austin’s best places to work, we are a collaborative and dedicated team with innovation built into our DNA. Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations - by automating complex clinical tasks, generating insights and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.

What You’ll Do

Customer Lifecycle Marketing & Engagement
Develop and execute customer lifecycle programs to drive awareness, retention, and expansion among enterprise healthcare customers.
Lead cross-sell and upsell campaigns, ensuring alignment with Iodine’s Ideal Customer Profile (ICP) for expansion for targeted growth goals.
Optimize customer journeys, segmentation strategies, and engagement campaigns to maximize customer value.
Leverage data-driven insights to personalize outreach and improve outcomes across key customer segments.
Customer Advocacy
Lead the collection, curation, and promotion of customer Experience stories, integrating them into marketing and sales initiatives.
Build and maintain a sustainable resource library in collaboration with CX, ensuring consistent customer storytelling.
Collaborate cross-functionally to identify, activate, and cultivate a bench of customer champions for testimonials and case studies.
Serve as the marketing lead for the annual user group meeting, creating repurposable content that extends beyond the event.
Executive Engagement & Thought Leadership
Develop a strategic communication plan to keep key customer personas informed about Iodine’s innovations and impact.
Elevate customer storytelling efforts by developing case studies, testimonials, and thought leadership content.
Partner with internal teams to create high-value content for webinars, industry events, and executive panels.
Community Engagement & Retention Initiatives
Drive engagement and adoption within Iodine’s customer community, fostering meaningful interactions and knowledge-sharing.
Lead the transition from HubSpot to Community for customer communications, ensuring a seamless experience.
Partner with CX & Product teams to track key customer Experience metrics and integrate them into engagement initiatives.
Amplifying the Customer Voice Within Iodine
Create internal activation and awareness programs to bring customer stories, insights, and impact to life for Iodine employees.
Collaborate with CX teams to ensure content aligns with key customer needs and growth objectives.

What We’re Looking For

5+ years of experience in customer marketing, lifecycle marketing, or demand generation, preferably in B2B AI HealthTech or SaaS.
Proven ability to develop and execute customer lifecycle programs, including activation, retention, and expansion strategies.
Strong storytelling and content development skills, with experience creating customer Experience stories, case studies, and thought leadership content.
Experience managing executive communication programs and developing high-value content for C-suite audiences, industry events, and panels.
Hands-on experience executing ABM campaigns, executive engagement, and customer advocacy programs in a fast-growing B2B environment.
Expertise in marketing automation, CRM, and campaign optimization tools (HubSpot, Salesforce).
Strong project management skills, with a proven ability to prioritize and meet deadlines in a fast-paced environment.
A collaborative mindset, capable of working cross-functionally with Product Marketing, Sales, and Customer Experience teams.
Proactive self-starter attitude, with a passion for customer-centric marketing and measurable business impact.

Preferred Qualifications

5-10 years of experience in customer marketing, content marketing, or demand generation, with at least 5 years in healthcare or healthtech.
Deep understanding of the healthcare landscape, including challenges faced by clinicians, administrators, and health systems.
Experience driving community engagement and retention initiatives, with expertise in customer forums, referral programs, and social media strategy.
Ability to analyze customer data and engagement metrics to refine marketing strategies and personalize customer interactions.
Established portfolio of customer-focused content, including customer success stories, executive messaging, and digital campaigns.
Experience supporting annual user group meetings and customer events, creating content and engagement strategies to maximize participation and impact.

What We Offer

Comprehensive Healthcare: Fully covered medical, vision, and dental benefits for employees, plus generous dependent coverage.
Telehealth Services: Convenient access to telehealth services tailored for remote work.
Savings Accounts: Tax-advantaged savings accounts for healthcare and dependent care expenses.
Ancillary Benefits: Life, AD&D, and disability insurance paid by Iodine for peace of mind.
Retirement Plan: Competitive 401(k) retirement plan with a considerable company match.
Extra Life Insurance: Optional additional life insurance coverage for you and your dependents.
Accident Insurance: Financial protection against unexpected accidents and critical health issues.
Critical Illness Insurance: Provides financial support for medical costs and living expenses during serious illness.
Hospital Indemnity Insurance: Additional support for hospital-related expenses through indemnity insurance.
Pet Insurance: Affordable options for discounted pet insurance.
Legal and Identity Protection: Legal and ID theft protection to safeguard personal information.
Employee Assistance: Confidential employee assistance program for personal and professional challenges.
Education Allowance: Annual funding for educational pursuits and continuing education to support professional development and skill enhancement.
Reimbursements: Annual reimbursement for eligible wellness expenses, monthly reimbursement for cell phone and WiFi costs, and a one-time equipment allowance for creating a comfortable home office.

Why should you join Iodine?

This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive smarter healthcare processes through technology, so hospitals can stay focused on patient care. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about our company culture on Built In Austin and on our website at www.iodinesoftware.com.