Software Engineer (Application Support)

Job Title: Application Support Engineer (.NET/Java)

Location: Remote

Language Requirement: Arabic Speaking

Employment Type: Contract

Job Overview:

Our client is seeking a motivated Application Support Engineer with experience in .NET and/or Java, who is fluent in Arabic, to join our remote team. The ideal candidate will be responsible for providing Level 2 and Level 3 technical support for enterprise-grade applications hosted across both cloud and on-premises environments. This role plays a key part in ensuring application stability, performance tuning, and supporting release management activities.

Key Responsibilities:

• Provide Level 2/3 support for enterprise applications developed in .NET and Java
• Troubleshoot and resolve application incidents, bugs, and performance issues
• Perform code-level debugging and log analysis
• Collaborate with development, QA, and infrastructure teams to analyze and resolve issues
• Assist in deploying application patches and release updates
• Support and troubleshoot API endpoints and integration components
• Coordinate with DBAs to resolve SQL query and schema-related issues
• Maintain clear and up-to-date technical documentation and knowledge base articles
• Participate in CI/CD implementation, monitoring tools setup, and automation tasks
• Engage in application performance tuning and optimization activities

Requirements:

• 1–3 years of experience in application development or support roles
• Strong background in .NET and/or Java environments
• Hands-on experience with application servers such as JBoss and IIS
• Good understanding of Oracle and MS SQL database systems
• Proficiency in debugging, log tracing, and root cause analysis
• Familiarity with DevOps tools, version control systems, and basic scripting/automation
• Excellent problem-solving, communication, and team collaboration skills
• Fluency in Arabic (spoken and written) is mandatory

Preferred Qualifications:

• Experience with cloud platforms (e.g., AWS, Azure)
• Exposure to monitoring tools (e.g., New Relic, Splunk, Prometheus)
• Understanding of ITIL processes and support workflows