Project Manager IV – Design Excellence Team

Summary

We are seeking a highly skilled Project & Operations Manager to lead process and workstreams on behalf of the Design Excellence Team. This role is responsible for overseeing operational strategy, capacity planning, budgeting, scheduling, and reporting to ensure projects are delivered efficiently and on time. The ideal candidate has strong analytical and problem-solving skills, proven experience in process improvement, and expertise in project management tools such as AirTable, Smartsheet, or Asana.

Key Responsibilities

• Oversee capacity planning, intake, budget, scheduling, and project reviews.
• Create and publish recaps, securing approvals from mid- to senior-level leadership.
• Develop, maintain, and enforce standard operating procedures (SOPs).
• Track and report on key performance metrics (KPIs) to ensure operational efficiency.
• Own program strategy for end-to-end delivery using established project development lifecycles and workflows.
• Drive continuous improvement initiatives and process optimization.
• Identify blockers, develop mitigation plans, and communicate clearly with stakeholders.
• Keep internal and partner teams informed and aligned on priorities and risks.
• Manage additional design or internal projects as assigned.

Typical Day in the Role

• Manage project schedules and resource capacity across multiple initiatives.
• Partner with stakeholders to clarify constraints and make trade-offs to accelerate delivery.
• Conduct meetings and provide status updates to leadership.
• Implement process improvements and operational best practices.
• Collaborate closely with team members while ensuring independent project execution.

Required Skills & Qualifications

• 5+ years of experience in operations or project management, preferably in technology or digital services.
• Experience with capacity planning, intake, budgeting, scheduling, and reviews.
• Strong analytical and problem-solving skills.
• Proficiency in project management and reporting tools such as AirTable, Smartsheet, or Asana.
• Excellent communication skills, capable of working with both technical and business stakeholders.
• Proven track record of process improvement and operational optimization.

Top 3 Must-have Skills (stack-ranked)

• Capacity planning, intake, budget, scheduling, and reviews – 5+ years.
• AirTable, Smartsheet, Asana – proficient.
• Operations management experience – 5+ years, preferably in technology or digital services.

Why This Role Stands Out

• Opportunity to lead high-impact initiatives within a design-focused organization.
• Direct influence on operational strategy, efficiency, and project outcomes.
• Exposure to cross-functional teams and senior leadership.
• Chance to implement process improvements and optimize workflows in a dynamic environment.
• Flexibility for remote work and high autonomy in project management.