Principal Program Manager - Healthcare IT

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

Purpose

Intelerad is a leading global provider of enterprise imaging solutions. Our team which includes personnel in the United States, Canada, India, the United Kingdom and Australia are united in our mission to advance the future of medical imaging with a unified architecture that connects physicians and clinical staff across departments and borders.

We are seeking a Program Manager III (Principal) who is responsible for successfully leading large-scale, complex, and strategic programs delivering Radiology and/or Cardiology Healthcare IT solutions. The role will require strategic oversight of Professional Services resources, enterprise-level program governance, executive stakeholder management, and organizational change leadership. This position will oversee multiple interconnected projects, establish program management frameworks, and drive continuous improvement initiatives with strategic and enterprise clients. The Principal Program Manager will build and maintain relationships with C-level client stakeholders, lead cross-functional teams, and ensure delivery excellence across the program portfolio. Additionally, this role will be accountable for program financial performance, risk management, and strategic alignment with business objectives.

The focus and mission of this role is to serve as a trusted advisor to both internal leadership and external clients, driving enterprise value through successful program delivery while mentoring project teams and establishing best practices across the organization.

Responsibilities

Leadership

• Design and implement program governance frameworks for enterprise-scale client initiatives
• Provide strategic oversight of interconnected projects and dependencies
• Develop and maintain program roadmaps aligned with business objectives and client operational goals
• Establish risk management frameworks and mitigation strategies while working alongside cross-functional teams
• Direct cross-functional teams to achieve program objectives
• Mentor Project Managers and Program Managers at all levels
• Lead enterprise-wide transformation & standardization initiatives
• Define and implement program management methodologies and best practices
• Participate in strategic planning and business development activities

Client Relationship

• Serve as the strategic advisor for executive-level client stakeholders
• Establish trust and credibility at the C-suite level with clients
• Manage complex stakeholder relationships and expectations across client organizations
• Drive executive-level communications and program status reporting
• Navigate politically sensitive situations with diplomacy and strategic thinking
• Proactively identify business opportunities and growth potential within client organizations
• Lead executive steering committee meetings and governance sessions
• Manage critical escalations and develop resolution strategies with executive input
• Ensure client business objectives and success criteria are clearly defined and achieved

Travel Requirements

This position requires up to 30% of travel, throughout North America and occasionally international

Qualifications

Employment Prerequisites

• Bachelor's degree in related field or equivalent
• 10+ years of progressive experience in Program/Project Management roles
• 5+ years leading enterprise-scale programs in healthcare IT or similar complex environments
• Experience managing program budgets of $5M+

Desired Competencies

• PMP certification or Program Management Professional (PgMP) certification highly desired
• Master's degree (MBA, MHA, etc.)
• Lean Six Sigma Green Belt or Black Belt
• Experience with enterprise software implementations in healthcare settings
• Strategic thinking and ability to translate business objectives into program deliverables
• Executive presence with outstanding presentation and negotiation skills
• Advanced stakeholder management and influence without authority
• Financial acumen and experience with complex program budgeting
• Strong leadership capabilities with demonstrated success building high-performing teams
• Change management expertise and organizational development background
• Ability to navigate ambiguity and drive consensus in complex situations
• Experience with agile and waterfall methodologies and hybrid approaches

Additional Information

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

The base pay for this position ranges from $135,000 per year to $155,000 per year within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment