Process Automation Engineer

Job Title: LRL L&D - Process Automation & Technology Solutions

Location: 100% Remote

Duration: 16 months contract (Possible extension)

Job Description:

Job Summary:

• The Client Research Laboratories (LRL) Learning and Development (LRL L&D) Contractor, Process Automation & Technology Solutions role supports the implementation of automation workflows, technology solutions, and AI-enabled tools throughout LRL L&D. Working closely with the Technology Lead and Data Metrics Strategy Lead, this contractor will drive process efficiency through ServiceNow, Power Automate, and Smartsheet solutions while providing technical consultation for learning technology implementations. This role requires cross-functional collaboration with other Learning and Development groups and technology teams to deliver enterprise solutions.

Primary Responsibilities:

Process & Workflow Automation

• Develop and maintain automated workflows using ServiceNow, Power Automate, and Smartsheet to support learning processes.
• Design and build ServiceNow catalog items and workflows for LRL L&D service requests.
• Provide ownership and maintenance support of current workflow solutions and SharePoint lists.
• Monitor and manage the LRL L&D technology request form, triaging and responding to incoming requests.
• Collaborate with internal automation teams to develop and optimize workflow solutions.

AI Solutions Development

• Develop AI-powered solutions to improve processes using Microsoft Copilot, Copilot Agents, Copilot Studio, and Claude.
• Create Copilot Agents and custom AI assistants to support L&D operations and learner experiences.
• Leverage Claude and Claude Code for development automation and process improvement.
• Recommend and implement AI tools to create efficiencies in content generation, data analysis, and learner support.
• Stay current with emerging AI technologies and provide recommendations for adoption.
• Technology Implementation & Learning Technology Projects
• Support Learning Process and Technology team members with key initiatives and technology tool development.
• Consult with L&D team members on best solutions for implementing technology to drive efficiency.
• Provide project support and technical expertise for learning technology implementations.
• Drive the development and delivery of technology solutions in collaboration with the LRL L&D team.
• Support LMS administration and reporting needs, particularly with SuccessFactors Learning.

Cross-Functional Collaboration

• Work closely with the Technology Lead and Data Metrics Strategy Lead to align technology solutions with organizational priorities.
• Collaborate with other Learning and Development groups across Client to implement shared technology solutions.
• Partner with enterprise technology teams and IT to ensure alignment with corporate standards and infrastructure.
• Consult on learning technology projects across the organization, providing expertise on implementation best practices.

Web Server & Content Management

• Manage and maintain content on LRL L&D web servers in compliance with Client policies.
• Provide support for LRL L&D's learning content server and related infrastructure.
• Ensure web content meets accessibility, security, and organizational standards.

Document, Knowledge & Data Management

• Provide support for document and knowledge management initiatives within LRL L&D.
• Develop and maintain SharePoint sites and knowledge repositories for performance support materials.
• Consult with business partners on knowledge management best practices and solutions.
• Support data management practices to ensure information accuracy and accessibility.

Minimum Qualification Requirements:

• Bachelor's degree or higher in Technology Management, Information Systems, Computer Science, or related programs
• 3+ years demonstrated expertise in process automation tools such as ServiceNow, Power Automate, and Smartsheet
• Experience developing ServiceNow catalogs, workflows, and service portal solutions
• Proven experience with Microsoft Power Platform (Power Automate, Power Apps)
• Experience with web server management and content administration
• Demonstrated ability to Product, lead, and deliver technology projects
• Experience implementing or supporting learning technology projects

Other Information/Additional Preferences:

• M.S. degree in Technology Management, Computer Science, or related field
• Self-starter with passion for technology, automation, and continual improvement
• Experience with LMS administration and configuration, particularly SAP SuccessFactors Learning
• Experience developing solutions with current AI technologies (Microsoft Copilot, Copilot Studio, Copilot Agents, Claude, Claude Code)
• Working knowledge of and/or experience in a regulated pharmaceutical environment
• Experience with SharePoint administration and development
• Knowledge of HTML, CSS, JavaScript for web content management
• Programming knowledge such as JavaScript, JSON, Python, or SQL
• Growth mindset with desire to improve organizational outcomes through technology
• Demonstrated ability to manage multiple projects simultaneously
• Effective problem-solving skills to evaluate and resolve business and organizational challenges