Senior User Experience Designer

About Insurance Insider

Insurance Insider is the leading source of actionable intelligence for the global insurance, reinsurance and ILS markets. Our deeply sourced reporting and exclusive data tools give senior leaders the clarity they need to anticipate shifts and make confident decisions. As we scale our subscription and intelligence products, we’re building a commercial engine that matches the pace and ambition of our journalism. Joining the team means working inside a business that moves markets, where sharp insight, experimentation and commercial impact drive how we build, market and grow our platform.

About the role

We are looking for a UX Researcher & Designer who can own both halves of this job. Research is the foundation - you will build the practice, run the sessions, and establish a structured loop for collecting and actioning subscriber insight. Design is the output - you will translate findings into journeys, wireframes and prototypes that teams can build against.

You would work directly with the Product, Engineering and various cross-functional teams as a close partner in shaping product direction. We use AI as a genuine strategic tool in how we work - and we expect the same from you. Not just for speed, but for thinking: synthesizing research, pressure-testing hypotheses, exploring design directions. If you have already built AI meaningfully into your practice, you will find a team here that thinks the same way.

The projects we are working on currently are shaping a data-driven, AI-first direction. This role sits at the center of that - directly shaping how we understand our subscribers and what we build for them.

If you are looking for a role where your work has real strategic weight, this is it.

Key Responsibilities

Research

•     Own end-to-end research: planning, recruitment, facilitation, synthesis and delivery

•     Build and manage a dedicated client research group drawn from our subscriber base - an ongoing feedback engine tied to the product cycle

•     Run live and remote moderated sessions with Insurance Insider subscribers; design discussion guides, usability tests and prototype testing protocols

•     Synthesise findings into clear, actionable insight that distinguishes observed behaviour from stated preference

UX Design

•     Translate research into user journeys, flows, wireframes and interaction concepts

•     Create interactive prototypes for testing, alignment and sprint handoff

•     Collaborate with the Product Designer on high-fidelity designs and the Figma design system

AI & Collaboration

•     Use AI as a strategic partner across research and design - synthesis, hypothesis generation, concept exploration, design tradeoffs

•     Work closely with Product, Engineering, Sales and CS to connect insight to delivery and keep subscriber needs central to every decision

Qualifications&Experience

•     5+ years of experience spanning user research and UX design - comfortable owning both

•     Proven experience running end-to-end research independently, from research design through to synthesis, delivery and stakeholder presentation

•     Strong ability to translate qualitative research into user journeys, wireframes and interaction concepts that teams can build against

•     Proficiency in Figma - components, prototyping, auto layout; able to work at wireframe and high-fidelity level

•     Experience facilitating moderated research sessions (remote and in-person) with professional, time-limited clients

•     Demonstrated experience using AI tools as a meaningful part of your workflow, including rapid prototyping  - not just for speed, but for thinking: synthesis, hypothesis generation, design exploration, strategic framing

•     Confident communicator with experience presenting to senior stakeholders and facilitating product discussions

•     Experience working in agile product teams

•     B2B SaaS, subscription intelligence, or data/information services background is a strong advantage

What we offer

• A rare opportunity to shape a premium business intelligence product - at a company with 25+ years of market trust and a subscriber base of the world's leading insurers, brokers and investors
• Direct partnership with the Product, Design and Engineering teams - your work feeds strategy, not a backlog
• Real career development - this is a role for someone ready to grow into a senior strategic function as the product evolves
• Hybrid working with high level of flexibility
• 25 holiday days per year, plus your birthday off
• A collaborative, high-ownership culture where decisions get made and things get built
• Competitive compensation and benefits