Role: Product Manager, Abuse/Fraud Prevention
Location: Remote
Duration: 6+ month Contract
Compensation: $50.00 - 555.00/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in US

If interested, please contact Margot Parsons at mparsons@inspyrsolutions.com or call 714-465-5478

THE TEAM
The Abuse Prevention team is dedicated to protecting our customers from malicious activities, maintaining platform integrity, and ensuring a safe, equitable ticket-buying experience. We analyze potential threats, build robust defenses against abusive automated traffic, and collaborate closely with engineering, data, and security teams to develop cutting-edge solutions.

THE JOB
As the Abuse Prevention Product Manager, you will lead the vision, strategy, and execution of product initiatives designed to reduce abusive behavior and enhance trust across the Ticketmaster platform. You'll work closely with engineering, data science, security, and legal teams to deliver real-time defenses, friction-based interventions, and scalable risk mitigation tools. You'll own a suite of capabilities that proactively address evolving threats across web, mobile, internal tools, and third-party integrations.

CORE FOCUS
Product Strategy & Vision

Define and evolve the product vision for abuse prevention—aligning with business goals and platform integrity.
Stay ahead of attacker behaviors by tracking emerging fraud vectors, collaborating with threat intelligence teams, and benchmarking competitive platforms. Roadmap & Prioritization
Build and prioritize the product roadmap based on business impact, threat severity, and fan trust.
Balance long-term platform resilience with short-term detection and remediation goals. Cross-Functional Collaboration
Partner with engineering, data science, fraud ops, and security to design and implement scalable, privacy-conscious anti-abuse solutions.
Collaborate with risk, trust & safety, support, legal, and compliance teams to ensure comprehensive protections and adherence to regulations.

Product Execution

Drive the end-to-end product lifecycle: from research and requirements through design, implementation, and optimization.
Write user stories, define success metrics, and ensure efficient execution with agile teams.

Measurement & Optimization

Define KPIs and track metrics such as detection rates, false positives, chargebacks, and friction rates.
Leverage experimentation and telemetry data to continuously improve model performance and user impact.

Thought Leadership & Advocacy

Champion best practices in abuse prevention, including adaptive friction, behavioral biometrics, and risk scoring.
Represent the abuse domain in cross-functional forums and articulate its strategic value to senior leadership.

WHAT WE NEED YOU TO BRING
Technical Skills/Competencies

5+ years of Product Management experience, ideally in abuse prevention, fraud, cybersecurity, or risk management.
Strong understanding of web technologies, APIs, and threat vectors such as bots, fake accounts, and identity spoofing.
Familiarity with machine learning or rules-based systems for risk classification.
Competence with SQL or similar tools to analyze behavior patterns and product impact.

Behavioral Skills/Competencies

Strategic mindset with the ability to anticipate evolving threats and plan proactively.
Strong communicator who can synthesize complex technical topics for executive audiences.
Bias for action, with a willingness to operate in ambiguity and make data-informed decisions.
Collaborative partner who builds consensus across functions and geographies.

PREFERRED QUALIFICATIONS / NICE-TO-HAVES

Experience in a large-scale consumer platform (e.g., eCommerce, fintech, gaming, or social media).
Familiarity with account security, device fingerprinting, or behavioral analytics.
Previous experience working with SOC, legal, or compliance teams on abuse/fraud issues.
Knowledge of relevant regulatory frameworks (e.g., GDPR, CCPA, PSD2). ABOUT YOU
Self-directed. The ability to work both alone or in a mission led team, depending on the complexity and situational aspects of the task. You're an acknowledged key player in the design and delivery of products both within and outside the group, requiring minimal supervision.

Our benefits package includes:

Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

_INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities