As a Senior UX Designer specializing in B2B partner solutions, you will lead the design of seamless integration experiences that empower our business partners. The ideal candidate will play a critical role in creating intuitive interfaces for the partner portal while designing the service experiences that underpin complex system integrations. This role requires balancing technical requirements with user needs to deliver partner experiences that drive adoption, efficiency, and satisfaction.

Key Responsibilities

Develop the vision and strategy for our B2B partner portal, focusing on integration flows, onboarding processes, and self-service capabilities
Define service blueprints that map the end-to-end partner journey across touchpoints, systems, and stakeholders
Collaborate with product and business teams to align portal features with partner needs and business objectives
Design intuitive onboarding experiences for technical and non-technical partner users
Create dashboard interfaces that provide partners with clear visibility into integration status, performance metrics, and account health
Develop information architecture that organizes complex technical information in accessible ways
Design service experiences for API integration, data synchronization, and partner authentication
Create visual representations of integration workflows that communicate technical concepts to diverse stakeholders
Collaborate with engineers to ensure technical feasibility while advocating for optimal user experience
Design error states, troubleshooting flows, and self-help resources that empower partners to resolve integration issues
Work cross-functionally with product, engineering, and partner success teams to implement portal and integration experiences
Create detailed specifications, wireframes, prototypes, and user flows for development teams
Contribute to agile ceremonies including planning, reviews, and retrospectives
Measure and optimize portal experiences through analytics, partner feedback, and usage metrics

Qualifications

5+ years of UX design experience with demonstrated expertise in B2B products, partner portals, or technical user interfaces
Strong portfolio showcasing service design methodology, complex workflow design, and technical interface solutions
Experience with API design, integration documentation, or developer portals
Excellent communication skills with ability to translate technical concepts into clear user experiences
Proficiency in research methodologies to gather partner insights and validate design solutions
Proficiency in design and prototyping tools
Experience with service design methodologies and tools (journey mapping, service blueprints)
Familiarity with API documentation platforms, developer portals, or integration marketplaces
Working knowledge of web technologies and technical constraints affecting partner integrations
Understanding of authentication protocols, data models, and integration architectures

Compensation:

$70/hr to $80/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.