ServiceNow Developer

Responsibilities:

• Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
• Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
• External API knowledge used for ServiceNow integration and automation.
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
• Design, implement, and perform ongoing operations and maintenance process’ on the ServiceNow instance.
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
• Develop credible and high-integrity relationships with customers technical resources.
• Other tasks as required in support of the ServiceNow tool.

Required Skills/Experience:

• Associate’s degree in related field or equivalent experience
• 6 years of experience in IT support or related field, preferability in software development or configurations
• 4 years of experience hands-on developing, installing and supporting ITSM applications in a large-scale environment, preferability using ServiceNow
• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool
• 1 year of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell
• ServiceNow CSA (Certified System Administrator)
• Demonstrated understanding of ITSM processes
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

Preferred Skills/Experience:

• Agile knowledge (sprints, stories, epics, etc.)
• ITIL v4 certified
• ServiceNow Developer certification
• Familiarity with SaaS and Cloud technologies
• SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS)
• Service Management or Service Dependency Mapping Tools Configuration Management
• Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools
• Sunflower Asset Management Solutions
• ITOM Visibility
• ITOM Health
• Service Mapping
• Business Applications
• Vulnerability Response

Physical And/or Mental Qualifications:

• Effectively communicate with customers, stakeholders, and technical specialists.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Position Overview PD Num:

Recruiter use only Date Created: 4/1/2026 Position Title: ServiceNow Developer Customer/Contract: DHS ESS Location: Full-time Remote Program Manager: Stephen Shearer Labor Category: Applications Developer II Target Salary: 80K-90K Interview Process Step: Name/s and Step Details: Method: 1. Submit Resume to: Daniel Komar and Rocky Kler Email 2. Interview 1 Daniel Komar and Rocky Kler In-Person/Virtual with Video 3. Interview 2 4. Program Approval 5. etc. *At least one In-Person or Video interview is required unless circumstances prevent those options.

Position Requirements

Position Description:

U.S. Citizen

The ServiceNow Developer is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required.

Responsibilities:

This role will include, but will not be limited to the following responsibilities:

• Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
• Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
• External API knowledge used for ServiceNow integration and automation
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups
• Design, implement, and perform ongoing operations and maintenance process’ on the ServiceNow instance.
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
• Develop credible and high-integrity relationships with customers technical resources.
• Other tasks as required in support of the ServiceNow tool.

Required Skills/Experience:

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate’s degree in related field or equivalent experience.
• 6 years of experience in IT support or related field, preferability in software development or configurations.
• 4 years of experience hands-on developing, installing and supporting ITSM applications in a large-scale environment, preferability using ServiceNow.
• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
• 1 year of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
• ServiceNow CSA (Certified System Administrator).
• Demonstrated understanding of ITSM processes.

Preferred Skills/Experience:

• Agile knowledge (sprints, stories, epics, etc.).
• ITIL v4 certified.
• ServiceNow Developer certification.
• Familiarity with SaaS and Cloud technologies.
• SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
• Service Management or Service Dependency Mapping Tools Configuration Management.
• Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
• Sunflower Asset Management Solutions.
• ITOM Visibility
• ITOM Health
• Service Mapping
• Business Applications
• Vulnerability Response

Physical and/or Mental Qualifications:

Effectively communicate with customers, stakeholders, and technical specialists.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.