Inclusively is partnering with a voice, video, and text communication service company to hire a Senior Design Program Manager. Please note: this role is NOT an internal position with Inclusively but with the partner company.

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

What You'll Be Doing

Design self-serve research systems and processes for PMs and Designers that can scale efficiently as the company grows
Manage partnerships with external UXR platforms, serving as the primary point of contact and administrator
Create and maintain documentation, training materials, and best practices for self-service research tools
Enable product team members to conduct high-quality self-service research independently
Develop and implement a comprehensive program for democratizing user research
Track usage metrics and gather feedback to continuously improve the self-service research program
Collect feedback to ensure the self-serve tools/resources bring value to the company
Establish quality standards for self-service research to ensure consistency and reliability
Facilitate knowledge sharing across teams to maximize the value of research insights
Stay current on UX research tools and methodologies to recommend improvements to our tech stack

What you should have

8+ years of experience in program management, research operations, or a related field
Experience with various tools like survey platforms, qualitative research platforms, and knowledge management systems.
Strong documentation and process development skills
Excellent communication and interpersonal skills
Experience working with product design teams is preferred
Basic understanding of UX research methodologies
Ability to manage multiple priorities in a fast-paced environment

Who You Are

An organized and detail-oriented professional with experience in program management, operations, or a related field
A natural communicator who can effectively support team members with varying levels of research experience
Someone passionate about user research and its value in product development
An independent operator with experience rolling out self-serve programs at scale
A collaborative team player with proven experience partnering with PMs, Designers, Engineers, Researchers, and Data Scientists
Someone who balances maintaining standards with making research accessible

Salary: $196,000 to $220,500 + benefits