Senior Product Designer, Clinical Experiences

At Included Health, we're seeking a Senior Product Designer who believes exceptional design is crucial for transforming healthcare. This high-impact role involves creating innovative solutions to make healthcare more accessible and desirable for our members, and empowering our internal teams to deliver high-quality, personalized, digital-first clinical care at scale. You'll collaborate closely with designers, product managers, and engineers, applying your skills across diverse problem areas.

As a seasoned designer, you’ll bring a strong point of view, exceptional craft, and the ability to drive ideas forward. You’ll own the design direction for your team, mentor others, and advocate for design excellence while balancing rapid iteration with long-term vision. You're a master of your craft, consistently delivering exceptional design work and driving the design direction for your team. You form strong perspectives on what good design looks like and how to achieve it. We're looking for someone who thrives in complex, evolving environments, turning challenges into seamless and impactful experiences. If you’re passionate about designing seamless, innovative experiences and are eager to shape the future of healthcare with AI, we’d love to hear from you.

Responsibilities:

• Design and Innovate with AI: Spearhead the design of new, AI-powered experiences, whether it's enhancing member interactions through conversational AI or streamlining internal workflows with intelligent automation. You'll simplify complex systems, making intricate processes intuitive and frictionless.
• Conduct User Research (e.g., Maze, Rally, Marvin) to quickly test competing concepts, draw insights, and make informed design decisions.
• Drive Experimentation & Iteration: Lead product experiments and iterations, using data and insights to refine and improve design strategies. You'll explore new ways to support our members and clinical team through digital interactions, leveraging storytelling, motion, generative AI, and interaction design. You're always curious and keep an eye on industry trends, bringing fresh ideas and best practices to the team.
• Influence and Mentor: Bring clarity and confidence to your team's product direction by delivering exceptional design work and forming strong perspectives on how design drives business outcomes. You'll mentor other designers, providing actionable, timely feedback during critiques, design reviews, and 1:1s that helps improve the quality of work. As a force-multiplier of our team, you will share design best practices (e.g., through playbooks, workshops, or internal talks) that are adopted by others.

Qualifications:

• Experience: 6+ years of experience as a product designer, with at least 2 years working on consumer facing services and/or internal service delivery workflow experiences.
• Craftsmanship: Strong expertise in interaction design, with a portfolio showcasing high-quality, high-impact experiences. You are a master of your craft, creating extraordinary user experiences that are simple, beautiful, and deeply satisfying, with a focus on user-centered design principles.
• Complex Problem Solving: Experience simplifying complex services, workflows, or engagement experiences. You thrive in ambiguity and are adept at simplifying complex problems into intuitive solutions.
• Collaboration: Proven ability to collaborate effectively with cross-functional teams, including product, engineering, and marketing. You confidently challenge assumptions and shape the future vision of your product area, ensuring alignment on user needs and business goals.
• Strategic Mindset: A strategic mindset, able to connect design decisions to business outcomes and advocate for the right solutions. Your design work is tied to measurable outcomes, and you collaborate with product and data teams to track and optimize impact over time.
• Adaptability: Comfort balancing quick iterations with long-term vision. You operate with autonomy, confidently setting your own direction and leading with a strong point of view.
• Communication: Excellent communication and storytelling skills, able to synthesize complex ideas into compelling narratives. You convey design decisions, trade-offs, and rationale with clarity and confidence, using strong visual and verbal communication skills to articulate design value.
• Proactive & Self-Guided: Proactive and self-guided, with the ability to navigate ambiguity and drive initiatives forward. You maximize opportunities, go beyond your project and role when necessary to achieve team goals, and raise problems or risks early to find solutions.
• Passion for AI & Prototyping: You're passionate and curious about the potential of AI in design and eager to explore its applications. Examples of work in this area are a bonus.
• Bonus: Experience in healthcare, fintech, or other highly regulated industries where complexity needs to be simplified.

Physical / Cognitive requirements:

• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: 128,130 - 180,990 + equity + benefits

Zone B: 140,943 - 199,089 + equity + benefits

Zone C: 153,756 - 217,188 + equity + benefits

Zone D: 166,569 - 235,287 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits package for your role during the hiring process.

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About Included Health**

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com**.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.