Senior Software Engineer

What your day-to-day will be like:

• Design, build, enhance, and support a reporting tool and related backend services for APAC security and network reporting use cases.
• Develop production-quality applications and services using C# / .NET to ingest, process, normalize, and expose reporting data from vendor and internal systems.
• Build and maintain integrations with external and internal APIs, including authentication, error handling, retry logic, scheduling, data mapping, and monitoring.
• Design, develop, and optimize SQL Server databases, schemas, queries, stored procedures, and data pipelines to support reporting, auditability, and operational support.
• Work with network and security data sources to translate raw technical signals into clear operational and management reporting.
• Support logging, alerting, troubleshooting, and dashboarding workflows with Splunk and related observability tools.
• Diagnose issues across application, API, database, and network layers, and drive fixes through resolution.
• Produce technical documentation, support runbooks, and handoff materials to ensure sustainable ongoing maintenance.

How you will collaborate with others:

• Partner with Hilton APAC stakeholders to gather requirements, refine reporting needs, and prioritize delivery.
• Work directly with Mandarin-speaking vendors and review Chinese-language technical documentation, API materials, and support communications.
• Coordinate with U.S.-based Hilton resources and maintain at least one regular overlap window with Eastern Time each week.
• Collaborate with infrastructure, network, security, and support teams to ensure the reporting solution is accurate, supportable, and aligned with operational needs.

What deliverables you will take ownership of:

• End-to-end design and build of the reporting application and supporting services.
• API integrations and data ingestion pipelines.
• SQL Server database design and reporting data model.
• Splunk dashboards, searches, logging, and operational support visibility.
• Production support processes, knowledge transfer, and enhancement backlog.

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• Strong hands-on experience in software engineering, application support, or integration engineering.
• Strong C# / .NET development experience in production environments.
• Strong SQL Server experience, including T-SQL, stored procedures, query optimization, and data modeling.
• Strong understanding of APIs and system integrations, including RESTful services, JSON, authentication, pagination, and troubleshooting.
• Fluency in both Mandarin and English, written and verbal.
• Experience working with vendor documentation and technical discussions in Mandarin / simplified Chinese.
• Experience supporting production applications and balancing delivery with operational support.
• Understanding of Splunk for logging, search, monitoring, troubleshooting, or dashboarding.
• Solid networking fundamentals, including VLANs, switching, wireless environments, IP networking, and how network events translate into reporting requirements.
• Ability to work in Singapore time and provide recurring weekly overlap with U.S. Eastern Time.

It would be useful if you have:

• Experience building reporting platforms, operational dashboards, or data integration services.
• Experience in hospitality, multi-site enterprise environments, or security/network monitoring.
• Familiarity with vendor-managed cloud networking platforms such as H3C Cloudnet.
• Experience working with guest network, wireless, or branch-network reporting data.
• Experience with application logging, support automation, and production incident response.
• Comfort operating as an independent contractor in a highly cross-functional environment.

ATS keywords