Identify process improvement needs, recommend solutions, and implement changes.
Collaborate, cross-functionally, to quickly identify issues and resolve to the customer's satisfaction.
Keep abreast of digital marketing and social media trends, strategies, platforms, and tools.
Evaluate and recommend digital marketing best practices and tools.
Enthusiasm for digital marketing and using AI and automation to improve performance outcomes for clients.
Identify innovative approaches to evolve customer strategy and how we deliver on those strategies.
Partner with stakeholders in planning and implementation of new business solutions.

Production:

Achieve deliverable time frames and promote a high level of staff utilization and productivity.
Analyze and report key measurements of processes implemented.
Recommend and manage external supplier relationships.
Address escalated client and business issues and bring them to a positive resolution.
Show up with solutions and drive execution.
Manage a team with various digital marketing skills in execution of business objective.

Team Management:

Assist team members in formulating development plans that support overall business objectives.
Motivate and manage team members to achieve high levels of performance.
Provides targeted, timely and effective feedback.
Sets expectations, holds people accountable, and coaches to expectations.
Identify and recommend training needs/opportunities for the team.
Work with business leaders to manage resourcing needs.
Prepare performance reviews.
Participate in the interviewing and selection of new team members.

Experience

3+ years’ experience in leading digital marketing teams.
5+ years’ experience in planning and executing digital marketing campaigns including website & local SEO, paid ads, social media and content marketing.
1-2+ years’ people management or mentoring/coaching experience.
1-2+ years’ experience in managing vendor/supplier or Software as a Service relationships.

Knowledge/Skills

Understanding of digital marketing, content, and social media concepts, channels, and KPIs.
Influence without authority
Innovative
Drive change
Project management
Demonstrated leadership and employee development skills.
Proven ability to prioritize and manage multiple projects simultaneously.
Exceptional communication skills using multiple channels.
Strong analytical and problem-solving ability
Ability to manage challenging client issues
Works well in a team environment, embraces change and is highly adaptable