Client Success Manager (Marketing Agency)

Job Type: Full-time

Location: Remote (Working US Central Time)

Salary: $1200 - $2000 USD/month (based on experience and qualifications)

Start Date: Immediate

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe & Australia. We only admit the top candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house to work as a valued member of their team.

Please note that by applying & completing our interview process, you will be added to our talent pool. This means you'll be considered for this and all other possible roles that may match your skills. These potential opportunities will be sent your way as an exclusive Huzzle candidate.

About The Company

Our client is a full-service marketing and advertising agency headquartered in the United States, with a strong presence across North America. Their mission is to help businesses grow through community-driven, authentic marketing strategies that build lasting customer relationships.

They specialize in brand strategy, social media marketing, website and e-commerce development, SEO, creative production, and marketing activation. With a focus on long-term partnerships, the agency is known for delivering measurable ROI through compelling storytelling, innovative design, and performance marketing.

Job Summary

We're hiring a skilled Client Success Manager to lead and coordinate cross-functional marketing teams—including a Marketing Strategist, SEO Engineer, Meta & Google Media Buyers, Creative Designers, Video Editors, and GoHighLevel Specialists. This is a high-impact role where you'll oversee client onboarding, campaign delivery, project outcomes, and overall client satisfaction. You must have experience in marketing project management, client relationship building, and identifying strategic upsell opportunities.

Key Responsibilities

• Lead the planning and delivery of marketing projects from start to finish, ensuring objectives are met on time and within scope.
• Align internal teams to project goals through clear briefs, deadlines, and deliverables.
• Manage project timelines, resource allocation, and cross-functional collaboration.
• Act as the primary point of contact for clients—hosting regular meetings, sharing reports, and maintaining clear communication.
• Proactively flag risks, delays, or scope changes and adjust project plans accordingly.
• Own internal de-escalation processes and deliver outstanding client service.
• Drive client retention by building trust and delivering consistent value.
• Identify upsell opportunities (additional services, packages) and work with internal teams to scope and sell add-ons.
• Request and act on client referrals where appropriate.
• Evaluate campaign performance and support the implementation of performance optimization strategies.
• Ensure all deliverables meet client expectations, brand standards, and compliance guidelines

Requirements

• 3+ years in account management or project leadership roles within a digital marketing or advertising agency.
• Strong foundation in digital marketing services, including SEO, Meta Ads, Google Ads, landing pages, and conversion rate optimization.
• Intermediate understanding of web design, video content creation, and ad creatives.
• Exceptional communication skills, with the ability to manage high-level client relationships.
• Comfortable handling difficult conversations, client escalations, and aligning stakeholders.
• Proven experience identifying upsell opportunities and expanding client accounts.
• Solid understanding of tools like Slack, Monday.com, and GoHighLevel.
• Project Management Certification (e.g., PMP) is a strong plus

Benefits

💰 Competitive salary: $1,200-$2,000 USD/month (based on experience and qualifications)

🌎 Remote-first company with flexible working hours

🎯 Performance bonuses tied to retention, upsells, and referrals

🚀 Work with a high-growth agency delivering measurable client outcomes

🏖️ Generous PTO including vacation and holidays

📚 Ongoing learning: Certifications, mentorship, and professional development