Data Scientist Customer Services

Data Scientist (AI & Customer Service)

About the Role

We're expanding AI capabilities in Customer Service and are looking for a Data Scientist who is passionate about solving complex product problems with data. You will work on AI products, design and evaluate experiments, measure business impact, and help shape how AI improves customer and partner experiences.

What You'll Do

• Explore large-scale datasets to uncover actionable insights.
• Design, analyse, and interpret A/B tests and other experiments.
• Measure the impact of AI products and communicate findings to stakeholders.
• Apply statistical methods and causal inference to support product decisions.
• Partner with Product, Engineering, Operations, and Analytics to deliver measurable business impact.
• Own Data Science projects from problem definition through implementation.
• Mentor junior team members and contribute to the Data Science community.

What We're Looking For

• Master's degree (or higher) in Computer Science, Statistics, Mathematics, Econometrics, or a related quantitative field.
• Strong Python skills for data analysis and modelling.
• Strong SQL skills and experience with Snowflake and PySpark.
• Solid understanding of experimentation, A/B testing, and causal inference.
• Experience working on product analytics or AI/ML products.
• Strong communication and stakeholder management skills.
• Ability to work independently in a fast-paced environment.

Let op: vacaturefraude

Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:

• Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
• Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

Unfortunately, job fraud is becoming more common. Beware of such scams:

• We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
• If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.