Service Designer – Journey Mapping & Experience Strategy

Job Description

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Overview / Summary

Service Designer (Journey Mapping & Experience Design)

We are seeking a Service Designer to partner closely with an Experience Lead within an aligned workstream. This role will focus on reviewing data and trends, identifying pain points, and mapping experiences to support business objectives.

The ideal candidate is an expert in Service Design and Journey Mapping within large organizations and can quickly learn organizational structures and navigate cross-functional environments. This individual should also possess strong visual design skills and the ability to create presentation-style deliverables that effectively communicate insights, recommendations, and experience strategies.

Key Responsibilities

• Partner with the Experience Lead for the assigned work alignment.
• Review data and trends to identify insights and pain points.
• Map and design experiences for aligned areas of work.
• Apply Service Design methodologies to support experience improvements.
• Create and facilitate journey mapping activities.
• Quickly learn and navigate organizational structures relevant to assigned work.
• Develop presentation-style deliverables that clearly communicate the story of the work.
• Use strong visual design skills to translate findings and concepts into compelling outputs.
• Participate in design thinking activities and workshops.
• Leverage AI tools to support journey creation, data analysis, and related activities.

Required Qualifications

• Expertise in Service Design.
• Expertise in Journey Mapping within large organizations.
• Proficiency in Figma.
• Experience reviewing and analyzing data and trends.
• Experience identifying pain points and translating findings into experience maps.
• Knowledge of Design Thinking methodologies and workshops.
• Strong presentation and storytelling skills.
• Strong visual design skills with the ability to create presentation-style deliverables.
• Familiarity with AI and emerging UX trends.
• Ability to quickly understand and navigate complex organizational environments.
• Strong teamwork skills.
• Critical thinking and sound decision-making ability.
• Initiative and self-direction.
• Relationship-building skills.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.