At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle

We're not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next.

Elevate empathy

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let's talk about you.

We are looking for a highly skilled Senior UX Designer to support our growing client needs and demands by discovering, researching, designing, and defining UX solutions for our customers.

What you'll do:

Demonstrate a strong understanding of user-centered design principles and techniques and advocate for them across the organization
Build a deep level of trust with our clients
Constantly look for tools and processes that will make us more efficient and elevate our work
Plan and facilitate research activities (both user and stakeholder) and UX design workshops with stakeholders, build design artifacts necessary to conduct concept testing/usability testing and produces reports
Be accountable for defining key user interface behaviors through the use of experience models, personas, storyboards, site maps, flow diagrams, wireframes, mockups, interactive prototypes, simulations, service blueprints, etc. and be comfortable presenting that thinking to our clients
Translate customer insights into tangible design deliverables within defined timelines. Think beyond boundaries to create design direction
Develop and maintain user interaction design guidelines as part of our clients' larger UX design system initiatives
Develop and/or use appropriate UX design and evaluation processes and/or efficiency and cost measurements to ensure that any design solution meets or exceeds defined needs and strategies
Be willing to be fearless about driving new ideas, and finding simple and powerful ways to communicate them
Collaborate with other internal disciplines (strategists, UI designers, writers, business analysts, front-end developers, back-end developers, PMs) throughout our agency, as well as client stakeholders, to deliver innovative and effective user experience solutions to our clients, and ultimately their customers

Who you are:

Bold - you understand how to be bold and innovative to push the boundaries of digital
Passionate - You are passionate about understanding and improving the end-to-end digital experience. Your passion and positivity about the work makes everyone around you better
Courageous - You aren't afraid to fail and are open to feedback
Curious - You have a desire to learn all the things you don't know and enjoy the research
Collaborative - You seek out collaboration and want to grow by being pushed each day to stretch your capabilities
Proficient - You have a strong portfolio that demonstrates your thoughtful approach to the entire UX process and your capabilities
Connected - You're plugged into the local UX community and are an active seeker of inspiration

What you bring:

Great portfolio of customer experience examples and storytelling, featuring user research activities, audience definition and experience mapping, site/app-mapping, wireframing, prototyping, and functional spec writing
5+ years' experience as a UX professional, skilled in human centered design; able to demonstrate expertise in both information architecture and digital interactive experience design for component driven, responsive web and mobile applications
Proven experience "owning" projects from start to finish
Ability to lead UX workshops with team members and clients
Experience with using research and data to guide your recommendations
Experience designing complex and/or task-based applications for content-heavy as well as transactional websites
Proficiency with Figma. Sketch and Adobe Creative Cloud experience is a plus
Experience with presentation/prototyping tools like Figma, InVision, Marvel, Axure, Adobe XD, HTML/JS/CSS, or other tools
Knowledge of the best practices for UX and interaction design for responsive experiences
An understanding of accessibility design issues

You'll get extra credit for: