Technical Program Manager

With strong engineering and infrastructure experience, the Technical Program Manager drives complex, cross-functional technical initiatives. This role is embedded within the application development organization and works closely with software engineers, product managers, and infrastructure teams to plan, analyze, and deliver technically complex programs. This role goes beyond coordination and requires strong technical judgment and execution leadership engaging deeply in technical discussions, performing technical analysis, and making architecture-level recommendations.

Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Technical Program Ownership

• Own end-to-end delivery of complex technical programs spanning application development, cloud, infrastructure, and third-party integrations

• Break down ambiguous initiatives into concrete technical plans, milestones, and dependencies

• Drive execution while maintaining a strong understanding of system architecture, implementation details, and operational impacts

• Hands-On Technical Analysis & Recommendations

• Actively participate in architecture, design, and implementation discussions

• Perform technical analysis to evaluate design options, trade-offs, risks, and dependencies

• Provide informed technical recommendations across application, cloud, and infrastructure domains

• Identify and mitigate technical and operational risks early in the lifecycle

• Engineering, Cloud & Infrastructure Collaboration

• Work closely with Application Engineers to understand code-level and system-level changes

• Coordinate initiatives involving AWS services, cloud infrastructure, networking, security, and internal platforms

• Lead and coordinate integrations with third-party systems (e.g., e-signature platforms and other SaaS providers)

• Ensure alignment between application changes and infrastructure, cloud, and security requirements

• Cross-Functional Execution

• Partner with Product Managers to align technical initiatives with product priorities and roadmaps

• Act as a technical bridge between application teams, infrastructure, cloud, network, and security teams

• Drive alignment on scope, sequencing, dependencies, and delivery timelines

• Communicate technical status, risks, and recommendations clearly to stakeholders and leadership

• Process, Reliability, & Quality

• Improve technical planning, execution, and delivery processes

• Ensure programs meet reliability, scalability, security, and compliance standards

• Bring structure and clarity to complex, multi-team technical efforts

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

_Education:

_

• Bachelor’s degree in Business, Technology, or related field (Master’s preferred).

Experience

• 8+ years of experience in software engineering, infrastructure engineering, platform engineering, or systems engineering.
• 3+ years of experience in Technical Program Management, Technical Project Management, or a similar technical leadership role.
• Hands-on experience with AWS or similar cloud platforms.
• Experience working across both application and infrastructure domains.
• Experience with third-party integrations and SaaS platforms.
• Experience working in Agile or hybrid delivery environments.

Knowledge And Skills

• Strong understanding of software architecture, APIs, distributed systems, and/or cloud infrastructure.
• Ability to understand, analyze, and communicate complex technical concepts and trade-offs
• Proven ability to perform technical analysis and drive actionable recommendations.
• Familiarity with DevOps practices, CI/CD pipelines, and infrastructure-as-code.
• Strong collaboration skills with engineers, product managers, and infrastructure teams.

Wage: $150,000 - $203,000 annually; actual wage is based upon education and experience. Potential for annual discretionary bonus.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer