Senior Software Engineer

Job Title: Senior Software Engineer, Customer Success

Location: 100% Remote Role

About Hobson Associates’ Client:

Our client is revolutionizing cardiac care by automating heart disease detection using cutting-edge Artificial Intelligence.

What Makes This Role Special:

1. Direct Impact on Scaling: You’ll be instrumental in building the systems and processes that enable us to support 10x more customers.
2. Mission-Drive Work: Every integration you build and issue you solve directly contributes to better patient outcomes.
3. Ownership and Growth: Take ownership of the entire customer success engineering function as we scale.
4. Customer-Centric: Work directly with healthcare teams and medical imaging companies, understanding their workflows and building solutions they love.
5. Technical Variety: Full-stack development, DevOps, integrations, and customer-facing problem solving.

What You’ll Do:

Customer Success and Scaling:

• Lead customer onboarding for new healthcare partners, ensuring smooth integrations with their existing systems (PACS, EHR, Etc.)
• Build and improve our customer success processes to handle rapid growth while maintaining quality.
• Proactively identify and resolve customer pain points before they become blockers.
• Develop customer-facing tools and dashboards that increase adoption and satisfaction.

Technical Development and Integration:

• Design and build integrations with hospital systems, EHRs and medical imaging platforms.
• Develop automated deployment and monitoring tools to reduce setup time and improve reliability.
• Create customer self-service capabilities that empower users while reducing support overhead.
• Build robust APIs and services that scale our customer growth.
• Implement infrastructure as code to enable rapid, consistent deployments across customer environments.

Process and Impact:

• Own customer success metrics and continuously improve our processes.
• Collaborate with product teams to prioritize features based on customer feedback.
• Document and standardize solutions that can be replicated across our growing customer base.
• Mentor future team members as we expand the customer success engineering team.

What We’re Looking For:

• Bachelor’s degree or equivalent practice experience in software development.
• Strong Python proficiency for backend development and automation.
• Docker and AWS experience for deploying and managing customer applications.
• Fluent English for interacting with the customer base.
• Problem-solving mindset with ability to debug complex, distributed systems.

Preferred Technical Experience:

• Web technologies (HTML/CSS/JS) and modern frameworks (Angular, React, Vue, Electron).
• RESTful API development and integration experience.
• NoSQL databases (MongoDB preferred).
• Healthcare systems knowledge (PACS, DICOM, HL7, HER).
• FastAPI and PyMongo experience.
• Redis for caching and session management.
• Infrastructure as Coe (Terraform, OpenTofu).

Customer Success Qualities:

• Genuine satisfaction from solving customers problems and seeing them succeed.
• Ownership mentality with drive to improve processes and customer experiences.
• Excellent communication skills for working with healthcare professionals.
• Adaptability to learn new technologies and healthcare workflows as needed.
• Growth mindset excited about building something from the ground up.

Why Join?

• Meaningful Mission: Your work directly impacts patient care and helps doctors save lives.
• Rapid Growth: Join us during an exciting scaling phase where your contributions will be highly visible and impactful.
• Build Something Big: Help establish the customer success engineering function that will support our next phase of growth.
• Continuous Learning: Exposure to cutting-edge AI/ML, healthcare technologies, and scaling challenges.
• Global Impact: Work with healthcare partners worldwide to improve cardiac care.
• Fast-Paced Environment: Quick decision-making, direct access to executive leadership, and immediate impact on product direction.
• Fully Remote: Work from anywhere while collaborating with our global team – we’ve been a remote company since day one.