Lead Software Engineer

This role is contract-to-hire for a 6-month contract period prior to conversion

We are unable to consider candidates who require sponsorship now or in the future, at this time, we apologize for the inconvenience!

Job Description

HNM Systems is the leading tech-enabled professional services provider, shaping the workforce across the telecom, energy, and technology sectors. We connect top specialized talent with direct hire, contract-to-hire, and consulting opportunities that drive fiber expansion, digital infrastructure, wireless networks, and smart grid energy solutions.

Our innovative approach delivers high-impact workforce development and consulting outcomes, with a 94% success rate in talent placement and project execution.

Relentlessly people-driven, HNM Systems sets the industry standard through an unwavering commitment to exceptional employee experience—establishing a trusted “home base” for our consultants and long-term value for our clients.

What you'll do

The contact center technology team is at the forefront of innovation, dedicated to creating the latest solutions that enhance customer interactions. Reporting to the Director Customer Experience Engineering we are looking for an experienced Lead Software Development Engineer to join our dynamic team and lead the development of Intelligent Virtual Assistant (IVA) customer experiences, using natural language processing (NLP) and machine learning (ML) technologies.

This role is ideal for someone who excels and has experience managing large-scale projects, collaborating with teams by making data-driven decisions

Responsibilities:

• Software Development: Design, develop, and maintain scalable and maintainable software systems using Groovy, Python, and Java
• Feature Implementation: Collaborate with product managers and internal customers to define new solutions to increase containment, consumer satisfaction and implement new features for Intelligent Virtual Assistant (IVA) applications.
• Code Quality: Conduct code reviews and ensure adherence to best practices for software development, including testing and documentation.
• Technical Leadership: Provide technical guidance and mentorship to junior developers, promoting a collaborative team environment.
• Performance Optimization: Oversee and optimize the performance of IVA applications, ensuring performance and responsiveness.
• Continuous Integration: Implement and maintain CI/CD pipelines to automate the build, test, and deployment processes.
• Problem Solving: Troubleshoot and resolve complex technical issues, ensuring the stability and reliability of the software.
• Documentation: Create comprehensive technical documentation for developed features, configurations, and systems.

Qualifications

• Experience: 3 to 5 years of relevant product or engineering experience,
• Technical Skills: Proficiency in Groovy and Python. Experience in Java. In-depth understanding of AWS technologies such as DynamoDB and Lambda. Experience with tools like Git, Insomnia, VS Code, and Co-Polit.
• Leadership: Lead and inspire a team, promoting a collaborative work environment.
• On-Call: Participation in an on-call rotation is required.
• Additional Skills:
• Familiarity with CI/CD pipelines and tools such as Jenkins or GitLab CI.
• Understanding of microservices architecture and RESTful API design.
• Knowledge of security best practices and tools for secure software development.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This job description is subject to revision, and it may be updated to reflect changes in the role or organization.

HNM Systems utilizes legally permissible drug and background checks as part of our screening process. Essential requirements of the position include eligibility to work for any U.S. employer without sponsorship now or in the future.

It is the policy of HNM Systems, Inc., to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information and/or marital status. HNM Systems, Inc is compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.