Implementation Engineer

Job description:

Join our team as an IT Implementation Engineer! In this role, you will be at the forefront of technology, coordinating voice services for *** branch locations. Your responsibilities will encompass: Coordinating the provisioning of telephony, fax, and alarm services; and collaborating with third-party vendors to ensure smooth installation of new services and disconnection of old services.

The ideal candidate will have strong organizational, coordination, and communication skills, an understanding of voice and data services, a proactive approach to meeting branch needs, and be able to collaborate effectively with third-party partners.

• Areas of Impact: Sets day-to-day objectives and delivers job responsibilities that may vary outside typical norms or practices. Work independently and may be required to apply discretion within established operational boundaries and procedures.
• Problem Solving: Problems and issues faced often need analysis to understand. Checks and makes minor adjustments to work methods to solve problems that may not be immediately evident in existing work processes and systems. However, may have references or help from norms and/or standard procedures to solve these problems (e.g., operating manuals, ability to discuss in teams, or escalate issues to a manager).

Role Clarification:

• The role is similar to a project manager but does not require PMP certification. It involves placing orders, organizing multiple projects, coordinating, and facilitating communication.
• The role involves dealing with project managers, branch associates, and external vendors, requiring the candidate to understand and communicate effectively with all parties.
• Telecommunications Focus: The job should focus on telecommunications, particularly voice, and exclude wireless and data routing responsibilities.

Must Haves:

• At least three years of experience in voice telecommunications.
• Experience in handling multiple projects simultaneously.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office software (Outlook, Word, Excel).
• Understanding of telecommunications, particularly voice systems.

RESPONSIBILITIES:

• Order and implement the following technologies: Wireless, VOIP, Data routing/switching, call routing technologies, infrastructure, and cabling services as needed.
• Manage multiple install projects simultaneously.
• Consult with branch resources to define needs and requirements in accordance with established standards.
• Order and facilitate the installation of POTS lines for alarm services when applicable.
• Analyze location for new or existing voice/data services and order via vendor portals or process.
• Work with vendors to establish requirements needed based on the scope of work and the bill of materials.
• Ensure the completion of standardized tasks and processes to coordinate, implement, install, and test all technical aspects of the enterprise voice and data network and infrastructure, based on defined standards.
• Test and identify any shortfalls in the initial installation and work on follow-up issues to completion.
• Ensure timely and accurate documentation and tracking of work-order activities in defined enterprise tools, to include completion of all tasks (ServiceNow, SharePoint, Project, Planner).
• Coordinate with internal engineering, project management, response teams, and security groups, as well as manage third-party contractor activities to ensure location connectivity.
• Participate in associate meetings and communicate any concerns to management.

QUALIFICATIONS:

• 3 years of experience is required. Applies broad job knowledge of own job area or basic job knowledge across multiple job areas.
• Ability to organize and prioritize work.
• Ability to effectively communicate verbally and in writing.
• Ability to develop and deliver effective presentations to groups.
• Efficiently operate computers, tablets, and mobile devices.
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams).
• Knowledge of project/task management systems preferred. (ServiceNow, SharePoint, Project, Planner)
• Experience with the coordination of voice, data, and wireless technologies preferred.
• Familiarity with basic networking hardware is needed for a network.
• Poise and maturity to interact at all levels of the organization as well as third-party contractors.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.