HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About The Role

We’re looking for a Staff Software Engineer to join our Calendars Platform Team, which powers core scheduling experiences across our product ecosystem. This team is responsible for delivering a reliable, secure, and performant infrastructure that handles millions of time-critical operations — from availability computation and event syncing to real-time collaboration across multiple calendar providers.

As a Staff Engineer, you’ll lead the technical direction of the platform, solve complex distributed system problems, and mentor engineers across squads. You’ll partner closely with PMs, designers, infra, and security teams to drive long-term architecture, elevate engineering standards, and ensure seamless user experiences at scale.

Responsibilities:

Own architecture and scaling decisions for key calendar platform components (e.g., availability engine, recurring event handling, calendar sync, slot booking APIs)
Lead design and execution of cross-cutting initiatives to improve reliability, latency, and throughput across time-sensitive APIs and workflows
Work hands-on with technologies like NestJS, PostgreSQL, Firestore, MongoDB, Redis, GCP Pub/Sub, and Istio-based microservices
Drive observability and resilience by evolving our monitoring, alerting (Prometheus/Grafana), and incident response strategies
Partner with product, infra, and security teams to ensure data integrity, access control, and compliance across calendar data
Mentor and guide a team of high-performing engineers, encouraging technical excellence and career growth
Participate in design reviews, deep dives, and on-call rotations to support a high-bar culture of accountability and operational excellence

Requirements:

7+ years of backend engineering experience, including designing fault-tolerant systems and working on high-scale platforms
Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing
Proven experience optimizing availability, performance, and reliability in real-world systems under load
Strong experience with relational and NoSQL data models (especially with complex temporal data)
Familiarity with monitoring, SLOs, and root-cause analysis in production environments
Excellent communication and cross-functional collaboration skills
A pragmatic, hands-on leader who balances long-term vision with iterative execution

Preferred Experience:

Experience working with calendar APIs (Google, Outlook, iCloud) or scheduling platforms
Experience in time zone normalization, recurrence rules (RRULE), and calendar event reconciliation
Contributions to open-source tools, internal platforms, or engineering blogs

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.