Are you an experienced infrastructure professional with hands-on AWS experience?
Do you pride yourself on clear, concise communication - in writing, conversation, and even in your code?
Can you thrive working independently but also love collaborating with a talented, supportive team?
Are you humble enough to ask for help and curious enough to always keep learning?
If so, read on. You might be exactly who we’re looking for.

About the Role

We’re looking for a skilled, growth-minded DevOps Engineer excited to join a team where your work truly matters. At Heuristic Solutions, you’ll help manage and evolve the infrastructure behind LearningBuilder - our credentialing management platform trusted by certification, accreditation, and licensing organizations nationwide.

Our customers rely on us to keep their mission-critical systems secure, scalable, and running smoothly. From supporting lifesaving professions to advancing career development, the work you do here has a direct, real-world impact every single day.

We’re looking for someone who loves problem-solving at scale, thrives on building elegant, maintainable infrastructure, and communicates with precision - whether in writing, conversation, or code comments. You’ll need to be proactive, adaptable, and comfortable working independently while collaborating closely with the team. Above all, you bring a clear, confident voice to your work - capable of explaining complex ideas in ways that others can easily understand and act on.

If you’re seeking meaningful technical work, a team that values your expertise, and a place with room to grow, we’d love to talk.

What You’ll Do

You won’t just maintain infrastructure - you’ll shape it for the future. You’ll help design, build, automate, and optimize our cloud environment to ensure performance, reliability, and security as we grow.

In this role, you’ll be hands on with critical infrastructure projects - from automation and monitoring to security enhancements and system tuning. From scripting new tools to fine-tuning AWS resources, you’ll collaborate with cross-functional teams to ensure LearningBuilder runs like a well-oiled machine.

This is a role where you’ll solve big challenges, make smart systems smarter, and see the real-world impact of your work every day.

Key Responsibilities

Platform Maintenance & Operations

Perform ongoing LearningBuilder platform upkeep, including system updates and enhancements.
Manage disk space utilization and optimize storage configurations.
Contribute to regular security patching to ensure compliance and system integrity.
Oversee SSL certificate management, including renewals and installations.

Monitoring & Security

Continuously monitor infrastructure health, including automations, server utilization, and application performance.
Analyze security scan results and identify actionable improvements.
Conduct regular security audits to ensure compliance.
Track and optimize cloud infrastructure costs.
Participate in an on-call rotation for after-hours incidents.

Support & Incident Response

Investigate and resolve MS SQL tempdb issues to ensure database performance and stability.
Address failed jobs and diagnose infrastructure-related issues.
Diagnose and resolve outages in a timely manner.
Troubleshoot infrastructure failures and resolve escalated issues from engineering and customer support teams.
Provide internal support for platform tools and infrastructure-related issues.

Cloud Engineering & Automation

Manage AWS infrastructure using Terraform.
Implement and maintain Windows Server environments, AWS Security Groups, IAM policies, and S3 storage configurations.
Manage SSL certificates (CSRs, renewals, reissues, installation).
Develop automation tools using AWS Lambda, SSM Documents, and scripting languages like Powershell.
Contribute to the design and architecture of new features to enhance platform performance and reliability.
Improve CI/CD pipelines and deployment processes with Bitbucket Pipelines, Packer, Terraform, and AWS SSM.
Enhance monitoring and alerting systems to proactively detect issues.

Documentation & Knowledge Management

Create and maintain internal documentation to support scalability and efficiency.
Improve operational runbooks for faster issue resolution and response consistency.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in a similar role.
Strong experience managing Microsoft environments (Windows Server, SQL Server, Active Directory).
Hands-on experience with AWS services (S3, EC2, CloudFront, ALB, SQS, DynamoDB, Lambda, CloudWatch, IAM, VPCs).
Proficiency in PowerShell, Ruby, Python, or other scripting languages. You will be writing PowerShell automation scripts.
Experience with Infrastructure as Code tools (Terraform, CloudFormation).
Solid understanding of DevOps methodologies, including CI/CD pipelines, automation, and infrastructure management.
Proficiency with Git.
Exceptional writing and documentation skills—you must be able to write complex ideas in a clear and structured way.
Fluency in spoken and written English with minimal accent for clear communication with technical and non-technical teams.
Strong problem - solving skills and ability to diagnose infrastructure and security issues.
Ability to work both independently and collaboratively - you must be able to take initiative and contribute effectively to a team.
Ability and willingness to follow established processes.

Location: This role is approved for remote work, but you must reside in one of the following states to be eligible: DC, Maryland, Virginia, Ohio, North Carolina, Florida, or Arizona.

Salary Range: 100K - 125K, depending on experience. If you are a remote employee, we expect you to have an appropriate, separate, work from home office.

Why You’ll Love Working Here

Impact - Your work directly supports mission-driven organizations that improve professional standards and public safety.
Growth - We foster a learning environment where you’ll be encouraged to expand your technical skills and expertise.
Collaboration - Work alongside talented engineers who value teamwork and knowledge-sharing.
Innovation - Help shape the future of our cloud infrastructure with cutting-edge automation and best practices.

About Heuristic Solutions

Heuristic Solutions is a technology consulting firm founded in 1996 and headquartered in Arlington, VA 22209. We are pioneers as we search for new and innovative ways to solve problems; we act intentionally to deliver predictable success; we achieve excellence as a team. We value diversity and seek people that will show up every single day ready to make a fresh contribution.

LearningBuilder is our state of the art credentialing management platform that is used by certification, accreditation, and licensing organizations. Over 1,000,000 licensed and credentialed practitioners use LearningBuilder to manage their credentials. It is a remarkable product supported by a remarkable team.

Come join us!

Ready to Apply?

If you’re a DevOps Engineer looking for a meaningful and exciting opportunity to work with cutting-edge cloud technologies, we’d love to hear from you. Apply today!

PS - We read ALL of the application responses. Good Luck!

Benefits

Parking, 401k contribution, health insurance benefits, paid time off, office dog.