Program Manager, Accreditation Decision Committee (ADC)

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm.

Terms: Full-time, Permanent

Starting Salary: Commensurate with Experience

Location(s): Hybrid Work Model (Ottawa, Toronto or Montreal) or Remote (Canada)

About The Role

The Program Manager is a member of the Accreditation Decision Committee (ADC) team. The ADC team is responsible for decisions and related aspects of the external assessment programs, including Qmentum accreditation in Canada and internationally, Primer, EQual, Distinction and ICHSC. The related aspects ADC is responsible for include appeals, setting and reviewing evidence for conditions/follow ups of assessment programs, and approving postponements when assessment on-site surveys are delayed. The ADC is required to ensure that processes are consistent, impartial, rigorous and accurate.

The Program Manager will work closely with the Senior Program Manager, ADC, as part of the ADC team which is a dynamic and cross-functional unit that works closely with Client Engagement Teams, Surveyors, Digital Services, and the Product Managers for the assessment programs.

Main Responsibilities

• Lead and participate in the Accreditation Decision Committee meetings (weekly and ad hoc) work with the committee members to review all ratings from assessments to ensure the validity and accuracy of the results; decide appropriate follow-ups, including possible supplementary on-site survey; and confer assessment decisions.
• Assess appeals for the ADC; including liaising with surveyors to review information submitted for the appeal and make recommendations based on the analysis.
• Track and review evidence submissions from client organizations to meet their follow-up requirements.
• Participate in regularly scheduled and ad hoc meetings with Client Engagement Teams to review and process requests for information and approve variations from typical practices, e.g., sequential surveys, pre-rated criteria for on-site assessments, etc.
• Review assessment letters for completeness and accuracy before they are sent to client organizations.
• Collaborate with Client Engagement Teams in report editing process for high quality and timely reports from on-site assessments.
• Support the development and/or manage collaborative team-based projects, e.g., new ADC platform, new ADC processes, decision guidelines, etc.
• Develop, document, and update standard operating procedures, as necessary.
• Maintain regular and effective communication across internal teams, surveyors, and other stakeholders to manage ADC business. This includes gathering information and sharing updates both operationally and strategically as appropriate.

Must Have Qualifications

• University degree in a healthcare related field. An equivalent combination of work experience and education will be considered.
• 5+ years of progressive and varied experience in a clinical health care position to understand programs within the context of the healthcare system.
• Experience with accreditation or similar external assessment programs.
• Strong verbal and written communication skills.
• Bilingual in Canadian Official Languages (French and English).

Desired Qualifications

• Master’s degree in a healthcare related field.
• Experience in project management with various stakeholders.
• Strong organizational skills with planning, analysis and critical-thinking.
• Comfortable and efficient with technology and working in a hybrid environment.
• Ability to develop, analyze and present metrics to share program outcomes.
• Additional languages are an asset, e.g., Indigenous languages, Spanish, Italian, Arabic, etc.

What You Can Expect

In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer You

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office closure during last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion and engagement.

Who We Are And What We Do

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023 and 2024.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org. For any queries related to recruitment please email at recruitment@healthstandards.org.